Senior Business Analyst — Resupply
ResMed
Summary
You help Resmed teams connect patient needs, provider goals, and operational realities to meaningful business outcomes. In this role, you focus on continuous improvement across healthcare resupply programs—where reliable access to medical equipment and supplies directly shapes patient care.
Job description
You will translate analysis into actionable recommendations, enabling teams to improve service quality, operational performance, and adherence outcomes for patients with ongoing therapy needs. Working across product, analytics, technology, and operations, you’ll identify opportunities to strengthen workflows, inform decision-making, and enhance revenue and retention.
What You’ll Do
- Analyze resupply workflows and identify improvement areas across patient eligibility, order cycles, and payer documentation
- Clarify business needs, articulate requirements, and define success measures with cross-functional partners
- Evaluate opportunities to boost operational efficiency and revenue for recurring supply and therapy categories
- Develop clear business cases and recommendations balancing feasibility, cost, and business impact
- Review and interpret KPI trends to translate performance insights into practical action
- Partner with analytics teams to refine dashboards and ensure reporting aligns with real-world workflows
- Create concise executive summaries and presentations that communicate tradeoffs and decisions effectively
- Track outcomes of improvement initiatives to strengthen patient experience and operational performance
What You Bring
- 5+ years of experience in business analysis or healthcare operations
- Strong understanding of recurring supply models such as DME, pharmacy, respiratory care, or sleep therapy
- Proven ability to document requirements and translate them into process or system improvements
- Analytical and structured approach to business challenges and prioritization
- Skilled in interpreting metrics and identifying business opportunities
- Excellent communication and stakeholder collaboration skills
- Strong attention to detail and ability to manage multiple priorities
Nice to Have
- Familiarity with diabetes care and related supply workflows, including CGM
- Background in business case development or process improvement projects
- Understanding of payer requirements and revenue cycle processes
- Experience supporting product, sales, or operations teams
- Familiarity with BI tools such as Power BI, Tableau, etc.
What Sets You Apart
- Analytical Thinking - You transform complex business data into actionable insights.
- Customer-First Perspective - You balance operational goals with patient and provider needs.
- Collaborative Leadership - You build trusted partnerships across diverse teams.
- Growth Orientation - You seek continuous improvement through thoughtful experimentation.
- Systems Mindset - You connect technology, process, and people to deliver scalable solutions.
Requirements
- 5+ years of experience in business analysis or healthcare operations
- Strong understanding of recurring supply models such as DME, pharmacy, respiratory care, or sleep therapy
- Proven ability to document requirements and translate them into process or system improvements
- Analytical and structured approach to business challenges and prioritization
- Skilled in interpreting metrics and identifying business opportunities
- Excellent communication and stakeholder collaboration skills
- Strong attention to detail and ability to manage multiple priorities
Benefits
- Medical, Dental & Vision
- Life & AD&D Insurance
- Disability Insurance
- HSA & FSA
- Commuter Benefits
- Sleep Care Management
- 401(k)
- ESPP
- EAP
- Tuition Assistance
- Flexible Time Off
- 14 Paid Company Holidays
- Caregiver Leave
Company overview
ResMed is a global leader in connected health solutions specializing in sleep apnea and respiratory care. Founded over 30 years ago, the company pioneers innovative cloud-connected medical devices and digital health technologies that transform care for millions of people worldwide. Headquartered in San Diego, California, ResMed operates in more than 140 countries with a team of over 10,000 employees. The company's comprehensive product portfolio includes CPAP machines, ventilators, masks, and accessories for treating sleep apnea, COPD, and other chronic respiratory conditions. ResMed's digital ecosystem features AI-powered platforms like AirView for remote patient monitoring and myAir for patient engagement, enabling personalized home healthcare. As a publicly traded company (NYSE: RMD, ASX: RMD), ResMed has established itself as the world leader in sleep health technology, with more than 30 million cloud-connectable devices in the market and over 23 billion nights of clinical respiratory data collected. The company's mission focuses on improving quality of life, reducing chronic disease impact, and lowering healthcare costs through innovative connected health solutions.