Senior Clinical Solution Analyst - Evinova

You will operate at the intersection of product expertise and study execution for our customers, collaborating closely with cross-functional teams to optimize clinical trial delivery and ensure outstanding outcomes. In addition, you will work alongside our product team, providing valuable input on feature development and improvements that support our mission to deliver market-leading digital health solutions.

This role will serve as the product subject matter expert within the Delivery organization, ensuring accurate study design and configuration for clinical trials. This position requires deep experience in clinical study setup, strong leadership capabilities, and a passion for understanding product functionality and industry standards.

While this is a remote position, the role is customer-facing by design. You will be expected to travel on-site with customers as needed — particularly during study design and testing — building the relationships and trust that underpin successful delivery.

Responsibilities

• Customer Delivery: Drive study design, requirements gathering, specification drafting and configuration activities for customer projects to ensure successful delivery of clinical trials.
• Product Subject Matter Expertise: Serve as the product SME within the Delivery organization for product capabilities, maintaining deep knowledge of configuration workflows and industry standards.
• Expert in End-to-End Delivery: Ensure delivery excellence across all phases of global study execution, from planning to go-live, bringing to bear deep understanding of the full delivery lifecycle.
• Cross-Functional Collaboration: Work closely with other members of Delivery leadership and Product teams to improve processes, influence improvements, and align on strategic goals. Find opportunities to optimize study setup processes and implement procedures across the team.
• Pre-Sales Support: Partner as needed with the Commercial team to assess solution feasibility, ensuring proposed configurations align with product capabilities and delivery timelines.
• Training: Participate in the development of materials that share product knowledge and study design expertise within the team and across delivery functions.
• Industry Insight: Stay informed on clinical trial trends and regulatory requirements to guide team practices and product input.
• Risk Management: Proactively identify risks in study delivery and implement mitigation strategies to ensure successful outcomes.

Essential Requirements

• Bachelor's Degree
• Minimum 5+ years of experience
• Proven experience working with clinical trial technologies (eCOA, eConsent, IRT, connected devices etc.) to design and/or implement solutions.
• Extensive hands-on experience delivering clinical studies for top 10 pharma companies, including leading study design, requirements gathering, and configuration activities.
• Ability to interpret and apply study protocols accurately to system design and configuration.
• Skilled in conducting software demonstrations and distilling technical nuance into simple explanations to diverse customers.
• Deep understanding of the industry landscape and standards for clinical trial technology and product functionality.
• Strong knowledge of end-to-end delivery processes and achievements for clinical trials and digital health platforms.
• Excellent leadership, mentoring, and communication skills, with the ability to influence cross-functional teams.
• Experience collaborating with Product, Engineering, and Commercial teams to provide input on solution feasibility and product enhancements.
• Hands-on experience with Atlassian Suite (Jira, Confluence).
• Familiarity with SOP/WI development and audit readiness; experience supporting internal and external audits.
• Demonstrated ability for driving process innovation, tooling adoption and/or standardizations across cross-functional teams.