Senior Continuous Improvement Specialist

Build our future together

The Continuous Improvement Senior Specialist will help to build and maintain the infrastructure that Continuous Improvement facilitation and capability-building depend on, including digital tools, vendor relationships, facilitation materials, and documentation of facilitation outputs. Working closely with the Director, Continuous Improvement, this individual will manage vendor coordination, learning program enrollment, prep material development, and Center of Excellence content.

Discover your role

• Serve as the primary relationship owner for Continuous Improvement vendors, including training providers, tooling partners, and certification bodies, managing contracts, scheduling, and quality oversight to advance departmental initiatives on schedule.
• Own end-to-end enrollment for Green Belt, Black Belt, and other advanced learning offerings, including seat tracking, prerequisite management, and cohort composition, ensuring a robust and uninterrupted certification pipeline.
• Lead the development of facilitation prep materials for workshops, Kaizen events, and process mapping sessions, establishing and maintaining quality standards across engagements.
• Own the capture, organization, and governance of facilitation outputs, including future-state process artifacts, decisions, and action items, ensuring materials are consistently documented, stored, and retrievable for future reference.
• Partner with Global Development IT to create and maintain digital tools, including SharePoint sites and PowerApps, that support Continuous Improvement activities and keep Center of Excellence content current, accessible, and trusted.
• Contribute to the creation and maintenance of CI tools, templates, and frameworks used across facilitation and process improvement engagements.
• Support the Director, Continuous Improvement in coordinating departmental initiatives, identifying functional improvement opportunities, and managing risks of departmental projects.
• Provide strategic coordination across facilitators and project leads, ensuring materials, tracking, and outputs are tailored to the specific needs of each engagement.
• Collaborate with Business Process Optimization Leads to summarize data insights and process performance findings, translating analysis into actionable recommendations in support of process improvement projects.

Competencies

• Vendor Coordination: Manages external vendor coordination, including scheduling, enrollment and logistics.
• Program Coordination: Tracks enrollment, prerequisites, and cohort composition across learning and certification pipelines to keep programs on schedule.
• Digital Tool Proficiency: Builds and maintains digital tools and platforms, including SharePoint and PowerApps, to support Continuous Improvement infrastructure.
• Documentation & Knowledge Management: Captures, organizes, and stores facilitation outputs and process artifacts, so they remain accessible and retrievable.
• Detail Oriented: Ability to pay close attention to all small particulars when working on a task or project, ensuring high quality.
• Project Management: Working knowledge of project management methodologies.
• Communication: Strong written and verbal communication skills, including the ability to translate facilitation outputs into clear, usable materials.
• Collaboration: Works effectively with facilitators, project leads, and vendors to ensure materials and outputs meet engagement needs.
• Time Management: Ability to prioritize and manage multiple deadlines across vendor, enrollment, and documentation workstreams.
• Problem Solving: Proactively identifies, analyzes, and resolves problems. Working knowledge of Lean Six Sigma preferred but not required.
• Agility: Ability to quickly and appropriately respond to changing priorities.

This role requires

• Minimum of a Bachelor degree and 5+ years of relevant experience across project management, operations, or process improvement experience
• Lean Six Sigma Yellow Belt Certification preferred, but not required