Summary

As a Senior Customer Success Manager for Point of Sale & Back of House, you'll own relationships with some of PAR's largest and most strategic enterprise restaurant customers. This isn't a reactive Customer Success role. You'll think ahead, understand what matters most to your customers, and bring the right people across PAR together to move the partnership forward. You'll build executive relationships, develop account strategies, navigate complex challenges, identify growth opportunities, and ensure customers see measurable value from their partnership with PAR. You'll have meaningful ownership of your portfolio while partnering closely with Sales, Support, Professional Services, Product, and Engineering. The environment is evolving, so we're looking for someone who is comfortable taking ownership, solving problems, and navigating ambiguity.

Job description

Position Description

As a Senior Customer Success Manager for Point of Sale & Back of House, you'll own relationships with some of PAR's largest and most strategic enterprise restaurant customers. This isn't a reactive Customer Success role. You'll think ahead, understand what matters most to your customers, and bring the right people across PAR together to move the partnership forward. You'll build executive relationships, develop account strategies, navigate complex challenges, identify growth opportunities, and ensure customers see measurable value from their partnership with PAR. You'll have meaningful ownership of your portfolio while partnering closely with Sales, Support, Professional Services, Product, and Engineering. The environment is evolving, so we're looking for someone who is comfortable taking ownership, solving problems, and navigating ambiguity.

What you will be doing and owning

Be the strategic partner for a portfolio of large enterprise restaurant customers across the customer lifecycle.
Build account plans around customer goals, priorities, and blockers, then mobilize the right teams across PAR to make progress.
Lead Quarterly and Executive Business Reviews with senior stakeholders across Operations, IT, and Finance.
Track customer health, adoption, and usage to identify opportunities and address risk before it becomes a renewal issue.
Navigate complex customer challenges by bringing together the right partners across Support, Professional Services, Product, and Engineering.
Identify expansion opportunities across locations, modules, and products in partnership with Sales and Account Management.
Own renewal forecasting, account health, and stakeholder mapping.
Become a trusted expert in PAR's POS and back-office solutions and the restaurant operations they support.
Bring the voice of the customer back into PAR, providing thoughtful feedback that helps the broader organization improve.

Requirements

4+ years in Customer Success, Account Management, or a similar customer-facing role within SaaS or enterprise software
Experience in restaurant technology strongly preferred, with relevant retail or hospitality technology backgrounds also considered
A track record of owning complex, strategic enterprise relationships with multiple stakeholders
Experience building relationships with executive-level customers and leading meaningful business reviews
The ability to understand customer goals and translate them into strategic account plans that drive value, retention, and growth
Enough technical fluency to confidently discuss restaurant technology, POS, payments, and/or back-office environments
Strong ownership, problem-solving, communication, and cross-functional collaboration skills
Comfort operating in an evolving environment where the path forward isn't always perfectly defined

Benefits

Bonus

Company overview

Par is a medical equipment manufacturing company specializing in the development and production of healthcare devices and medical technology solutions. Operating within the medical device sector, the company focuses on creating innovative equipment that supports healthcare delivery across various clinical settings. While specific product details are not available from the search, companies in this sector typically manufacture diagnostic equipment, therapeutic devices, surgical instruments, or patient monitoring systems. Par's operations likely involve research and development of medical technologies, regulatory compliance with healthcare standards, and distribution of medical equipment to hospitals, clinics, and healthcare facilities. The company plays a role in advancing medical technology and improving patient care through its manufacturing capabilities in the medical equipment industry.