Senior Director, Client Financial Services
Centerstone
Summary
The Senior Director, Client Financial Services is responsible for end-to-end revenue cycle management, operational performance, data integrity, and financial outcomes of Client Financial Services within an assigned Electronic Health Record (EHR) platform. This role ensures revenue cycle data is accurate, reliable, and suitable for accounting, month-end close, forecasting, audits, and state and regulatory reporting. The Senior Director executes enterprise revenue cycle strategy and standards established by the Vice President, Client Financial Services, while maintaining direct accountability for EHR-specific performance, cash flow predictability, and early identification of financial risk.
Job description
Job Summary
The Senior Director, Client Financial Services is responsible for end-to-end revenue cycle management, operational performance, data integrity, and financial outcomes of Client Financial Services within an assigned Electronic Health Record (EHR) platform. This role ensures revenue cycle data is accurate, reliable, and suitable for accounting, month-end close, forecasting, audits, and state and regulatory reporting. The Senior Director executes enterprise revenue cycle strategy and standards established by the Vice President, Client Financial Services, while maintaining direct accountability for EHR-specific performance, cash flow predictability, and early identification of financial risk.
Essential Job Functions
- Ensure accuracy, completeness, and reliability of all Client Financial Services data within the assigned EHR
- Certify EHR data readiness for month-end close, financial reporting, and audits
- Manage configuration and utilization of state-specific funding, grants, and restricted resources
- Ensure accurate calculation and application of contractual allowances, bad debt, and other reserves
- Provide variance analysis and explanations for allowance and revenue changes
- Drive performance improvements in Accounts Receivable aging and Days in A/R
- Lead initiatives to improve clean claim rates and payer responsiveness
- Develop forward-looking projections and cash flow analysis
- Identify and escalate emerging reimbursement, operational, or policy-related risks
- Lead, coach, and develop EHR-aligned Client Financial Services teams
- Partner with Finance, IT, Data, and Clinical leadership to optimize workflows and systems
- Serve as escalation point for complex payer, system, or operational issues
Areas of Focus
- Data Validity/Integrity
- Allowances and Adjustments
- Aging/Days in A/R
- Allocation Management
- Projections/anticipated risk events
Knowledge, Skills, and Abilities
- Advanced knowledge of healthcare revenue cycle operations and reimbursement
- Strong understanding of EHR configuration and downstream financial impact
- High level of financial, analytical, and forecasting expertise
- Ability to interpret complex data and translate it into actionable insights
- Strong leadership, communication, and change management skills
- Ability to work effectively in a complex, multi-entity environment
Education and Experience Requirements
- Bachelor’s degree in healthcare administration, finance, business, or related field required
- Master’s degree preferred
- Minimum of 7–10 years progressive revenue cycle leadership experience
- Demonstrated experience owning financial performance within a complex EHR environment
- Experience in multi-entity or state-funded healthcare systems preferred
Supervisory Expectations
- Communicate expectations clearly and consistently
- Provide leadership, coaching, and performance management
- Support professional development and succession planning
- Reinforce accountability, collaboration, and continuous improvement
Requirements
- Bachelor’s degree in healthcare administration, finance, business, or related field required
- Master’s degree preferred
- Minimum of 7–10 years progressive revenue cycle leadership experience
- Demonstrated experience owning financial performance within a complex EHR environment
- Experience in multi-entity or state-funded healthcare systems preferred
- Advanced knowledge of healthcare revenue cycle operations and reimbursement
- Strong understanding of EHR configuration and downstream financial impact
- High level of financial, analytical, and forecasting expertise
- Ability to interpret complex data and translate it into actionable insights
- Strong leadership, communication, and change management skills
- Ability to work effectively in a complex, multi-entity environment
Benefits
- Medical, Dental & Vision
- Flexible Spending Accounts
- Health Savings Accounts
- 403(b) Retirement Plan
- Company Match
- Paid Time Off
- Ten Paid Holidays
- AD&D Insurance
- Life Insurance
- Long-Term Disability
- Employee Resource Groups
- Continuing Education
- Employee Assistance Program
Company overview
Centerstone is one of the nation's largest nonprofit behavioral healthcare organizations, providing comprehensive mental health and substance use disorder services across multiple states. Founded as a 501(c)(3) organization, Centerstone operates as a leading healthcare provider specializing in behavioral health treatment, addiction recovery, and crisis intervention services. The organization serves over 250,000 individuals annually through a network of facilities in Florida, Illinois, Indiana, Kentucky, and Tennessee. Centerstone offers a full continuum of care including outpatient therapy, inpatient treatment, residential services, crisis management, counseling, housing support, and specialized programs for veterans, children, and families. Following its historic merger with Brightli in 2025, the organization now employs more than 10,000 professionals including psychiatrists, psychologists, master's-level clinicians, social workers, and support staff. Centerstone's innovative approach includes the Centerstone Institute, which focuses on clinical research, evidence-based practice implementation, and quality improvement initiatives. The organization is recognized for its commitment to underserved populations and its development of the first known simulation training center for community-based behavioral health clinicians.