Senior Director, Commerce

The Opportunity

We are seeking an accomplished leader to join our Commerce Leadership Team as Senior Director, Commerce. In this pivotal role, you will be responsible for driving strategic growth across our digital commerce business, elevating client partnerships, and ensuring operational excellence across multiple client teams. Reporting to the VP, Commerce, you will play a critical role in shaping the direction of Flywheel's service offerings, mentoring Directors and Managers, and fostering a high-performing, collaborative culture.

This role requires advanced domain expertise in Digital Commerce, outstanding people leadership skills, and a proven ability to influence and drive results at the executive level. The Senior Director will work closely with executive management, supporting the achievement of ambitious revenue targets while ensuring world-class client service and team development.

What You Will Do

• Champion Flywheel's vision for Commerce by translating strategic objectives into actionable plans for client teams, ensuring alignment with business goals and market opportunities.
• Build, mentor, and lead a high-performing team of Directors and Managers, providing guidance, coaching, and professional development to support both individual and organizational growth.
• Oversee the delivery of exceptional client service across a portfolio of strategic accounts, strengthening executive client relationships and acting as a trusted advisor to senior client stakeholders.
• Identify and capitalize on opportunities to grow client revenue in partnership with Sales, Marketing, and Product teams, ensuring solutions meet evolving client needs and industry trends.
• Partner with VP, Commerce to set and implement regional strategies for scaling Flywheel's commerce offerings, optimizing operational efficiency, and elevating quality of delivery.
• Serve as a senior representative of Flywheel at industry events, conferences, webinars, and in high-profile client engagements, strengthening Flywheel's position as a market leader.
• Foster a culture of collaboration, knowledge-sharing, and continuous improvement within the Commerce team, promoting innovation and a positive, inclusive work environment.
• Drive process optimization and adoption of best practices, ensuring team effectiveness and supporting work/life balance across a hybrid work environment.
• Collaborate with cross-functional leaders in Custom Analytics, Product, Learning & Development, and other business lines to enhance Flywheel's value proposition and integration across client solutions.
• Contribute to hiring, team structuring, and resource allocation decisions at the leadership level.
• Travel as required to support client, team, and industry needs.

Who You Are

• 10+ years of progressive experience in Digital Commerce, with expertise spanning both Retail and Retail Media functions.
• Recognized industry leader with deep knowledge of commerce fundamentals (search, display, video, content, promotion, etc.) and a record of delivering strategic growth.
• Demonstrated success in leading and developing high-performing teams in a fast-paced, dynamic environment.
• Strong executive presence, with exceptional communication and interpersonal skills and the ability to influence and inspire at all levels, including C-suite.
• Proven ability to manage multiple priorities, drive operational excellence, and deliver results against ambitious targets.
• Solution-oriented, analytical, and commercially savvy, with a passion for solving complex business challenges.
• Proactive, independently motivated, and comfortable navigating ambiguity and change.
• Committed to fostering a positive, collaborative, and inclusive team culture.
• Intellectually curious, eager to learn, and passionate about driving organizational innovation.
• Willingness to travel as needed.