Senior Director, DOM AMC Clinical Operations (Ambulatory)

What You'll Do

Lead strategy, integration, and operational excellence

• Lead the design and implementation of an integrated ambulatory administrative structure for the combined academic medical center Department of Medicine.
• Provide strategic and administrative leadership for ambulatory operations across medical specialties, practice locations, and patient access services.
• Translate departmental and system-wide priorities into actionable goals, operating plans, and measurable outcomes.
• Continuously evaluate and improve systems, workflows, and services to increase efficiency, consistency, quality, and patient access.
• Represent the Department of Medicine on hospital and system ambulatory committees and ensure consistent communication across stakeholder groups.
• Serve as a trusted advisor to senior departmental, clinical, hospital, and system leaders.

Advance clinical programs and the patient experience

• Oversee the performance and coordination of on-site and off-site ambulatory specialty practices.
• Partner with clinical and administrative leaders to establish the vision, goals, and long-term strategy for ambulatory services.
• Lead initiatives that improve patient access, safety, compliance, service delivery, operational efficiency, and growth.
• Direct process-improvement efforts and promote consistent standards across divisions and practice locations.
• Support innovative care models, including telehealth and open-access scheduling, as well as Epic and other information-system enhancements.
• Assess healthcare trends and market needs to identify opportunities for new or expanded programs, improved care delivery, and cost reduction.
• Ensure compliance with applicable institutional, accreditation, and state and federal requirements.

Drive financial and operational performance

• Maintain accountability for the financial results of ambulatory operations, including hospital and departmental funds and cost centers.
• Partner with the Vice President to develop, present, and manage annual operating budgets.
• Analyze financial and operational performance, identify risks and opportunities, and recommend strategies to improve results.
• Develop forecasting, financial modeling, break-even analyses, and reporting tools for new and existing programs.
• Promote effective resource stewardship through proactive management of staffing, capacity, supplies, service contracts, vendors, and professional services agreements.
• Maintain the highest standards of integrity, confidentiality, and financial control.

Build and develop high-performing teams

• Lead, mentor, and develop ambulatory directors, managers, patient access leaders, and other operational professionals.
• Recruit and retain talented team members while creating an environment that supports professional development, collaboration, engagement, and accountability.
• Ensure appropriate staffing and workload distribution across the ambulatory enterprise.
• Partner with Human Resources on hiring, compensation, employee relations, performance management, corrective action, and organizational transitions.
• Facilitate the resolution of complex issues among clinical, administrative, and operational stakeholders.
• Provide interim leadership support during periods of organizational change or transition.

The Senior Director will initially supervise at least four leaders, including ambulatory clinical operations directors, a project director, and the Senior Manager of the Patient Access Center. The role also has indirect leadership responsibility for ambulatory practice managers, staff, and patient access teams.

Qualifications

Required qualifications

• Bachelor's degree.
• At least eight years of hospital operations experience, preferably within an academic medical center.
• Demonstrated success leading teams and complex initiatives, preferably within a matrixed organization.
• Advanced proficiency in Microsoft Word, Excel, and PowerPoint.

Preferred qualification

Master's degree in healthcare administration, business administration, public health, or a related field.

Leadership capabilities

• Strong financial, operational, and analytical capabilities.
• Exceptional communication, relationship-building, and negotiation skills.
• Experience navigating complex, multi-institutional environments.
• Sound judgment and discretion when addressing sensitive employee, clinical, and operational matters.
• The ability to manage competing priorities, delegate effectively, and deliver against short- and long-term goals.
• A commitment to continuous improvement, accountability, inclusion, teamwork, and respectful partnership.