Senior Director, EVA Business Operations

Strategic Operations Leadership

• Develop and execute the EVA operational strategy in alignment with business growth objectives and organizational priorities.
• Define and oversee the operational systems, tools, and technology roadmap supporting resource management, project delivery, forecasting, reporting, and business management.
• Partner with IT, Finance, and Business Intelligence teams to ensure operational platforms provide accurate, scalable, and actionable business insights.
• Design and implement scalable operating models, governance frameworks, operating tools, and business processes that support a growing global consulting organization.
• Establish operational policies, procedures, and performance standards that drive consistency, efficiency, and delivery excellence.
• Serve as a key advisor to EVA executive leadership on workforce needs, organizational opportunities, capacity planning, and operational investments.
• Identify emerging business risks and opportunities and develop strategies to improve organizational agility and long-term performance.

Resource Management & Workforce Planning

• Own global resource management strategy across the EVA organization.
• Lead workforce planning efforts to ensure appropriate staffing levels, skill alignment, and consultant deployment across client engagements.
• Partner with Practice Leaders to forecast capability needs across HEOR, Market Access, RWE, Epidemiology, Health Economics, and Evidence Strategy practices.
• Partner with Practice Leaders to balance client demand, business priorities, and employee development objectives.
• Develop predictive resource planning models to identify future hiring, redeployment, and capability needs.
• Establish and monitor key workforce metrics including utilization, capacity, billability, bench management, and staffing efficiency.
• Drive optimization of resource allocation to maximize client delivery effectiveness and profitability.

Financial Performance & Portfolio Management

• Own operational oversight of EVA portfolio financial performance.
• Partner with Finance and business leaders to develop revenue forecasts, utilization plans, backlog projections, and operating plans.
• Partner with BD Leaders to align pipeline forecasts, staffing plans, and delivery capacity.
• Establish processes that connect commercial pipeline, backlog management, resource planning, and revenue forecasting to improve business predictability.
• Monitor business performance against financial targets including revenue, margin, utilization, realization, and profitability.
• Identify financial risks, operational bottlenecks, and growth opportunities while implementing corrective actions as needed.
• Support investment planning, scenario modeling, and business case development for strategic initiatives.

Delivery Operations & Forecasting Excellence

• Develop and oversee operational governance for consulting delivery across the EVA portfolio.
• Establish forecasting methodologies that improve predictability and support strategic decision-making.
• Provide executive oversight of the EVA PMO and project portfolio governance processes.
• Monitor portfolio health, project risks, resource allocation, and delivery performance across client engagements.
• Establish consistent project management methodologies, reporting standards, and escalation processes.
• Partner with Practice Leaders to proactively identify and mitigate project delivery and financial risks.
• Establish reporting frameworks that provide visibility into project health, resource demand and allocation, financial performance, and organizational capacity.
• Lead development of integrated operational dashboards and KPI reporting.
• Ensure forecasting processes accurately reflect pipeline activity, staffing demand, project revenue, and delivery capacity.
• Ensure pipeline and backlog data cleanliness to enable clear and accurate financial pictures.
• Drive continuous improvement initiatives focused on operational efficiency, quality, and client outcomes.
• Collaborate with leadership to proactively manage business fluctuations and evolving market demands.

Utilization & Performance Optimization

• Establish and maintain utilization strategies that balance financial performance, employee experience, and client delivery quality.
• Drive accountability for utilization performance across practices and leadership teams.
• Analyze operational trends to identify opportunities for improving productivity, staffing efficiency, and operational leverage.
• Develop metrics and performance standards that support business growth and operational excellence.
• Drive implementation of initiatives to improve organizational effectiveness and consulting delivery scalability.
• Define and execute the operational maturity roadmap for the EVA organization.
• Build and scale the Operations and PMO teams to provide the capabilities, governance, and business insights required to support organizational growth.
• Partner with EVA leadership to strengthen operational rigor in workforce planning, resource management, forecasting, utilization, and portfolio performance.
• Establish scalable operating models, standards, and governance practices that improve organizational effectiveness and business outcomes.
• Drive continuous improvement initiatives that enhance visibility, predictability, decision-making, and execution across the EVA business.
• Enable business and project leaders to effectively manage operational performance through coaching, tools, reporting, and best practices.

Executive Stakeholder Partnership

• Serve as the primary operational partner to EVA executive leadership.
• Collaborate with Finance, Commercial, Human Resources, Talent Acquisition, and Delivery leaders to align operational priorities across the business.
• Influence executive decision-making through actionable insights, workforce analytics, and financial forecasting.
• Provide leadership and communications regarding business performance, capacity outlooks, operational risks, and strategic initiatives.
• Drive alignment across global teams to ensure execution against enterprise objectives.