Senior Director, Global Infrastructure Technology & Operations

About This Role

The Senior Director, Global Infrastructure Technology & Operations will lead iRhythm's enterprise infrastructure strategy, architecture, operations, and modernization across cloud, networking, data center and hardware, end-user computing, and security infrastructure. This role will ensure that iRhythm's technology foundation is resilient, secure, compliant, and scalable enough to support 24/7 clinical operations, manufacturing, global commercial growth, and the company's expanding data and AI capabilities.

Strategy & Leadership

• Define and execute a multi-year enterprise infrastructure strategy and roadmap aligned to iRhythm's business, clinical, data, and AI objectives.
• Build, lead, and develop a high-performing infrastructure organization across cloud, network, operations, end-user services, and managed service partners.
• Establish infrastructure architecture standards, reference patterns, governance, and operating models across business units and geographies.
• Serve as the senior infrastructure advisor to executive leadership, translating strategy, risk, investment, and performance into business terms.

Cloud Infrastructure

• Own the enterprise multi-cloud strategy across AWS, GCP, Azure, and Microsoft 365, including landing zones, account and project structure, identity integration, and guardrails.
• Lead cloud platform engineering using Infrastructure as Code, automation, infrastructure CI/CD, and policy-as-code.
• Drive FinOps practices, including cost visibility, optimization, reserved-capacity strategy, and chargeback/showback.
• Enable modern data and AI platforms—including Snowflake, enterprise AI and search platforms, and ML/GPU workloads—with secure, scalable, well-governed infrastructure and private connectivity patterns.
• Lead workload migration and modernization from on-premises environments to cloud where appropriate.

Networking & Connectivity

• Own enterprise network architecture across corporate offices, clinical and IDTF sites, manufacturing facilities, data centers, and cloud environments, including LAN, WAN, SD-WAN, Wi-Fi, SASE, DNS, and load balancing.
• Design secure hybrid and multi-cloud connectivity using Direct Connect, Interconnect, private endpoints, VPN, and transit architectures.
• Implement network segmentation and isolation for manufacturing/OT and clinical environments in alignment with Zero Trust principles.
• Ensure high availability, performance monitoring, and capacity planning for mission-critical clinical and patient-facing services.

Data Center, Hardware & End-User Computing

• Oversee on-premises and colocation data centers, compute, storage, backup, and virtualization platforms, including lifecycle management and rationalization.
• Own the hardware asset lifecycle, including procurement, standards, refresh cycles, and secure disposal.
• Lead end-user computing across endpoints, MDM, collaboration tools, service desk, and conference room technology to deliver a secure and productive employee experience.
• Support infrastructure for manufacturing sites and clinical operations, including device and equipment connectivity where applicable.

Security Infrastructure

• Implement, operate, and maintain infrastructure security controls in alignment with the security strategy, policies, and standards set by the CISO.
• Own the day-to-day engineering and operation of network and platform security technologies such as firewalls, WAF, proxies/SASE, NAC, and VPN, with the CISO's team defining requirements, configuration standards, and monitoring.
• Embed security by design across infrastructure through hardening baselines, secure configurations, and Infrastructure-as-Code guardrails.
• Own timely vulnerability remediation and patching across infrastructure assets, meeting SLAs defined by the Security team.
• Operate identity and directory infrastructure, including SSO, MFA, and directory services, in support of the CISO-led Zero Trust and identity roadmap.
• Partner with the CISO's organization during security incidents by providing infrastructure expertise, containment, remediation, logs, telemetry, and integrations needed for detection and response.

Compliance, Quality & Regulated Environments

• Ensure infrastructure meets applicable regulatory and compliance obligations, including FDA QMSR (21 CFR Part 820), 21 CFR Part 11, HIPAA/HITECH, SOC 2, ISO 13485, ISO 27001, GDPR/UK GDPR, and other international requirements.
• Partner with the CISO, Quality, and Regulatory teams to maintain infrastructure controls and evidence for audits, with Security owning the control framework and this role owning control execution for infrastructure.
• Support computer system validation (CSV/CSA) for GxP-relevant infrastructure, along with change control and audit readiness.
• Lead infrastructure responses during internal, customer, and regulatory audits.
• Protect patient health information through appropriate data residency, encryption, access controls, and logging.

Resilience, Operations & Service Management

• Own business continuity and disaster recovery for infrastructure, with defined RTO/RPO targets for clinical and business-critical systems and regular DR testing.
• Build observability, monitoring, and alerting practices using SRE principles, SLOs, and error budgets for critical services.
• Mature ITSM processes for incident, problem, change, and configuration management using ITIL-aligned practices and tools such as ServiceNow.
• Drive automation to reduce toil and improve reliability, speed, and consistency.

Vendor & Financial Management

• Own the infrastructure budget across OpEx and CapEx, including forecasting, business cases, and cost optimization.
• Manage strategic vendor, cloud provider, telecom, and managed service relationships, including contract negotiation and performance management.
• Evaluate emerging technologies and make build, buy, or partner recommendations.

Required Qualifications

• 15+ years of progressive experience in enterprise infrastructure, including 7+ years leading multi-disciplinary infrastructure teams at the director level or above.
• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• Proven strength in ability to balance strategic vision with execution excellence, developing organizational capability while creating the capacity, accountability, and focus needed to consistently deliver on business and technology priorities.
• Deep hands-on and architectural expertise in at least one major cloud platform, preferably AWS and/or GCP, with experience running multi-cloud and hybrid environments.
• Strong background in enterprise networking and hands-on experience engineering and operating security infrastructure in partnership with a security organization.
• Proven experience operating infrastructure in a regulated industry such as medical devices, life sciences, pharmaceuticals, healthcare, or financial services.
• Working knowledge of FDA regulations, including 21 CFR Part 11 and 21 CFR Part 820, as well as frameworks such as HIPAA, SOC 2, ISO 27001, and NIST CSF.
• Track record of leading large-scale transformation programs, including cloud migration, data center consolidation, network modernization, or comparable enterprise initiatives.
• Experience owning budgets of meaningful scale and managing strategic technology, cloud, telecom, and managed service vendors.
• Excellent executive communication and influencing skills and the ability to translate technical risk, resilience, and investment into business outcomes.

Preferred Qualifications

• Experience in a medical device, digital health, or connected-device company supporting 24/7 clinical services.
• Experience supporting manufacturing or OT networks and familiarity with IEC 62443 or similar OT security practices.
• Familiarity with infrastructure for data and AI platforms, including Snowflake, Databricks, ML/GPU workloads, and enterprise AI tools.
• Global infrastructure experience across the United States, United Kingdom/Europe, and Asia-Pacific, including data residency requirements.
• Certifications such as AWS or GCP Professional Architect, CCIE/CCNP, MBA or advanced degree.