Senior Director, Laboratory Operations - Marlborough, MA
Quest Diagnostics
Summary
The Senior Director, Laboratory Operations – Marlborough, MA will oversee technical lab operations for units with over $650mm in revenue and approximately 400-500 employees. The successful candidate will be responsible, through lab managers, for quality and timeliness of technical procedures, compliance, and overall lab budget. The Senior Director is also responsible for ensuring the overall success of laboratory operations as measured by meeting/maintaining budget projections; client satisfaction; professional staff development and overall communications within/between the laboratories, as well as with R&D, Sales/Marketing, Finance, Human Resources and IT. This position will be based onsite in Marlborough, MA.
Job description
Responsibilities
- Develop and implement Lab Ops strategies, plans, and initiatives to improve business operations and drive revenue growth.
- Oversee daily operations, ensuring quality, safety, and regulatory compliance.
- Manage resource allocation, scheduling and workflow to optimize throughput and minimize downtime
- Take full P&L responsibility for Lab operations, including budgeting, cost control and financial performance data to drive decisions and enhance profitability.
- Drive a culture of innovation, continuous improvement, and operational excellence throughout the Lab Ops organization.
- Lead the implementation and sustainability of the daily management system across lab departments.
- Provide technical expertise and guidance to cross-functional teams on process flow improvements.
- Partners with NLO, Automation team and vendors to evaluate and implement new technologies, systems, and best practices.
- Work with Human Resources in the areas of hiring, policies and procedure changes, and workman's compensation issues.
- Ensure open and timely communication between laboratories, Specimen Management, patient services, logistics, IT, client services, sales, marketing and other laboratories within Quest Diagnostics.
- Management of a team of ~15 direct reports.
- Monitor turnaround time of all assays by monitoring delivery of samples to the labs and reporting of assays.
- Work with managers and supervisors to establish preventive measures for delayed reports.
- Work with Information Technology for changes in software and coordinate lab requirements.
- Coordinate Quality Assurance activities by reviewing quality measures and survey reports.
- Support and coordinate customer-driven quality activities in reference laboratory operations and Specimen Management.
- Provide and collect information from labs to assist Corporate Safety, Medical Administration, Sales and Marketing, and Human Resources.
- Ensure coordination and implementation of standardization initiatives within the lab.
- Provide operational support for internalizing new assays and methods validated by R&D.
Qualifications
- A bachelor's degree in Life science or engineering fields is required.
- A master’s degree in a Life Science or Business-related field is preferred.
- A minimum of ten years of experience in laboratory or manufacturing operations management in regulated industries, particularly those under FDA or CLIA oversight, with at least five (5) years of demonstrated overall management and P&L responsibilities.
- Leadership experience in highly automated operations is preferred.
- Demonstrated success in applying LEAN principles and continuous improvement methodologies.
- Ability to thrive in a fast-paced, high-pressure environment while maintaining attention to details.
- Strong strategic planning and organizational skills, with the ability to manage complex, multi-faceted operations.
- Excellent communication and interpersonal skills, with experience leading cross-functional teams and the ability to influence/sell ideas and concepts to peers and senior management.
- Up to 25% travel will be required.
Requirements
- A bachelor's degree in Life science or engineering fields is required.
- A master’s degree in a Life Science or Business-related field is preferred.
- A minimum of ten years of experience in laboratory or manufacturing operations management in regulated industries, particularly those under FDA or CLIA oversight, with at least five (5) years of demonstrated overall management and P&L responsibilities.
- Leadership experience in highly automated operations is preferred.
- Demonstrated success in applying LEAN principles and continuous improvement methodologies.
- Ability to thrive in a fast-paced, high-pressure environment while maintaining attention to details.
- Strong strategic planning and organizational skills, with the ability to manage complex, multi-faceted operations.
- Excellent communication and interpersonal skills, with experience leading cross-functional teams and the ability to influence/sell ideas and concepts to peers and senior management.
- Up to 25% travel will be required.
Benefits
- Medical, Dental & Vision
- Well-being programs
- Health assessment program
- Mental health program
- Vacation and Flex Time
- Paid holidays
- Financial coaching
- 401(k) matching
- Roth IRA
- Employee stock purchase plan
- Life insurance
- Disability insurance
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance
Company overview
Quest Diagnostics is a leading provider of diagnostic information services, operating one of the largest clinical laboratory networks in the United States. Founded in 1967 and headquartered in Secaucus, New Jersey, the company offers a comprehensive range of diagnostic testing services including routine blood tests, genetic testing, molecular diagnostics, and anatomic pathology. Quest serves approximately one-third of American adults and physicians annually through its network of approximately 2,250 patient service centers and extensive outreach operations. The company processes over 500,000 test requests daily, providing critical data that helps healthcare providers make informed decisions about patient care. Quest Diagnostics has been at the forefront of diagnostic innovation, developing advanced testing capabilities for cancer, cardiovascular disease, infectious diseases, and neurological disorders. The company plays a vital role in public health through its participation in disease surveillance and population health management initiatives.