Senior Director, Marketing and Communications, Project Management

Job Summary

The Senior Director, Marketing and Communications is a pivotal leader responsible for the strategic management of projects and the seamless delivery of marketing, communications, and digital engagement services throughout the Mass General Brigham Development Office. This role is integral to driving the overall efficiency and effectiveness of the Marketing and Communications function, ensuring that all initiatives are executed to the highest standards.

Essential Functions

• Design, implement, and refine workflow processes to streamline operations, reduce bottlenecks and improve productivity across the team.
• Manage a project and content management team, including performance reviews, recruiting, mentoring, coaching, and career advice for staff.
• Serve as an advocate for the team and key partner in fundraising efforts, building strong relationships with Development and hospital colleagues.
• Manage the end-to-end delivery of marketing, communications, and digital engagement services, maintaining high standards of quality and satisfaction.
• Lead the implementation and optimization of project management tools and platforms (e.g. Workfront).
• Serve as a key contributor to the fiscal year planning process, including goal setting, tracking, and budgeting.
• Establish and monitor key performance indicators (KPIs) to track progress, measure outcomes, and report results to leadership and stakeholders.
• Foster a culture of collaboration and open communication, uniting team members around shared goals.
• Monitor and assess departmental resources—human, financial, and technological—to support evolving project demands and organizational priorities.

Qualifications

Bachelor’s degree required and 10+ years of related experience.

• Proven ability to manage cross-functional teams and lead resource planning at a senior level
• Demonstrated expertise in workflow optimization, process improvement methodologies, and project management technology
• Experience with budgeting and performance tracking in a fast-paced, results-oriented environment
• Exceptional strategic thinking, communication, and analytical skills, with a keen ability to solve problems and drive change
• Track record of facilitating team collaboration and ensuring seamless project delivery
• Proficiency in Microsoft 365 applications and project management technologies such as Basecamp, Workfront, and Asana