Senior Director, Patient Insights & Analytics

Accountabilities

• Strategic Insight Leadership & Decision Support: Serve as the core strategic decision-support lead for patient engagement, driving the integration of actionable patient insights into commercial strategy, brand planning, and portfolio execution.
• Patient Journey & Advanced Analytics Ecosystem: Lead the end-to-end design, refinement, and modern quantification of patient journeys by synthesizing diverse, large-scale healthcare data sets (e.g., claims, EHR, specialty pharmacy, longitudinal patient data, PROs) alongside traditional primary market research.
• Capability Transformation: Spearhead the modernization and digital transformation of the Patient Insights function, building advanced analytical capabilities, integrating AI/ML-driven methodologies, predictive modeling, and scalable analytics to elevate patient-centric decision-making.
• Next Best Action (NBA) Strategy & Execution: Oversee the development and optimization of Next Best Action (NBA) analytics frameworks for patient engagement, ensuring real-time, data-driven recommendations that improve patient experiences, support adherence, and maximize support program impact.
• Impact Measurement & ROI Demonstration: Establish robust analytical frameworks and methodologies to quantify the reach, efficacy, business value, and ROI of patient engagement strategies and support initiatives across brands and portfolios.
• Cross-Functional Collaboration & Influence: Partner closely with Brand and Patient Experience teams to align analytics capabilities with overarching business objectives and communicate complex analytical findings into compelling executive narratives.
• People Leadership & Team Development: Direct, coach, and inspire a high-performing team of analysts and insights leads, fostering a continuous learning culture focused on innovation, technical excellence, and strategic partnership.
• Data Governance & Ethical Compliance: Champion rigorous standards for data privacy, patient data governance, and regulatory/compliance guidelines across all analytics frameworks, data science workflows, and patient support capabilities.

Who you are

• You have a Bachelor’s degree in Data Science, Statistics, Economics, Health Economics, Business Analytics, Life Sciences, or a related quantitative field.
• You have 12+ years of relevant experience in life sciences, pharmaceutical commercial analytics, decision support, or management consulting with a focus on healthcare.
• You have 5+ years of direct people management experience, leading and mentoring high-performing teams of data analysts, data scientists, or insights professionals.
• Deep Domain Expertise (Patient Journey & Support): Thorough understanding of the patient journey within specialty/pharma markets—including diagnosis, treatment initiation, access/reimbursement hurdles, patient assistance programs, hub services, and adherence drivers.
• Pharmaceutical Data Datasets: Extensive hands-on and strategic experience leveraging secondary healthcare datasets (e.g., longitudinal patient data, medical and pharmacy claims [IQVIA, Symphony, Komodo], EHR/EMR data, specialty pharmacy data, and PROs).
• Advanced Analytics: Demonstrated experience evolving an analytics capability from traditional reporting to predictive/prescriptive analytics, including Next Best Action (NBA) models, machine learning driven patient journeys, and AI-driven insights tools.
• Impact & ROI Measurement: Proven track record in developing impact measurement models, experimental designs (A/B testing, test-control matched pairs), and ROI attribution frameworks for patient engagement and commercial initiatives.
• Omnichannel Analytics: Familiarity with integrating patient insights across digital channels, CRM platforms, and customer touchpoints to drive cohesive patient experiences.

This role is based in South San Francisco and offers a hybrid schedule working 3 day per week on campus. Relocation benefits are NOT available for this posting.