Senior Director, Value Delivery Lead, Technical Operations

Role Summary

Reporting to the Head, Digital Strategy & Value Delivery, the Director/Senior Director, Value Delivery Lead leads finite, cross-functional value pursuits across TOPS sites, functions, value streams and the external network. The role focuses on opportunities that improve gross margin, inventory to cash and end-to-end speed while protecting patient supply, quality, and safety. Working with named business owners, Data Science, Analytics & AI, Operational Excellence, Digital Strategy & Value Delivery, DTA, Quality and Finance, the Value Lead converts prioritized opportunities into measurable, sustained business value.

Key Responsibilities

• Shape and charter pursuits: identify opportunities aligned to TOPS strategy and the LRP; agree business owner, outcome, scope, targets, measures, resources, dependencies, timing and decision rights.
• Build the value case: establish a trusted baseline, validate root causes and quantify benefits, costs, assumptions and risks with business owners, Data Science, Operational Excellence and Finance.
• Lead integrated delivery: own the pursuit plan and coordinate work across business teams, the three DDOE pillars, DTA, Quality and Finance through Frame, Baseline, Simplify, Digitize and Prove.
• Simplify before digitizing: partner with Operational Excellence and business owners to address root causes and build operating capability before applying technology.
• Secure commitments and resolve trade-offs: confirm named resources and capacity; surface changes in value, scope, timing or dependencies.
• Maintain governance and controls: preserve business-owner accountability, DTA technical authority, Quality approvals and Finance authority for benefit validation.
• Drive adoption and handover: coordinate readiness, training and handover with business owners, securing formal business acceptance.
• Prove, close and scale: evidence results, report shortfalls transparently, and capture learning for replication.

Qualifications Required

• Bachelor's degree in engineering, science, supply chain, business or a related discipline.
• Senior pharmaceutical or biotechnology operational experience across manufacturing, quality, supply chain, technical development or engineering.
• Demonstrated delivery of complex, cross-functional improvements with quantified value and sustained outcomes.
• Strong financial and business-case fluency, including baselines, sensitivities, full costs, benefit methods and attribution.
• Working knowledge of GMP, change control, validation and data integrity.
• Minimum of 10 years of experience in pharmaceutical, biotechnology, regulated manufacturing, supply chain, or MS&T environments.
• Minimum of 7 years of experience leading operational excellence, transformation, business process, performance analytics, or strategic improvement projects.

Preferred Qualifications

• Lean Six Sigma Black Belt or equivalent demonstrated record of sustained improvement.
• Experience designing or improving end-to-end processes across sites, functions or external partners.
• Experience delivering digitally enabled operational change through analytics, AI, process mining, automation or enterprise/manufacturing systems.
• Experience across sites or functions in more than one country.
• An advanced degree in a relevant discipline is an advantage.