Senior Field Service Engineer - Dallas, TX
Danaher Corporation
Summary
The Senior Field Service Engineer for Leica Biosystems is responsible for providing advanced technical expertise, escalation support, and field leadership across Leica Biosystems diagnostic solutions. This role serves as a trusted technical resource to customers and internal teams, driving optimal instrument performance, maximizing customer uptime, and contributing to continuous improvement across the service organization.
Job description
This position is part of the Service Organization and will work remotely within the assigned territory. You will be a part of the Field Service Team and report to the Regional Field Service Manager responsible for advanced troubleshooting, escalation support, customer uptime, and technical leadership across related service teams.
In this role, you will have the opportunity to:
- Lead advanced troubleshooting, installation, preventative maintenance, repair activities, and technical escalations, applying specialized expertise to resolve complex customer and instrument challenges.
- Leverage service data, customer feedback, Gemba observations, and root cause analysis to identify recurring issues, implement countermeasures, and improve customer uptime, service quality, and overall field service effectiveness.
- Serve as a senior technical resource for Field Service Engineers, service leadership, technical support, applications, commercial, and product teams by mentoring others, sharing best practices, supporting escalations, and influencing sustainable improvements across the organization.
The essential requirements of the job include:
- Associate’s degree with 6+ years of field service, technical, biomedical, military, or related hands-on troubleshooting experience, or equivalent experience.
- Advanced experience diagnosing and repairing complex medical device, laboratory, scientific, electromechanical, electronic, automation, or instrumentation systems.
- Demonstrated ability to independently resolve complex technical challenges, guide less experienced associates, influence customer outcomes, and communicate effectively across customer and internal stakeholder groups.
Travel, Motor Vehicle Record & Physical/Environment Requirements:
- This position requires up to 90% flying and/or driving travel, which includes overnight stays. Travel will primarily be domestic but may occasionally be international.
- Must have a valid driver’s license with an acceptable driving record
- Ability to regularly lift, move, slide, raise and/or place up to 50 lbs. unassisted.
- Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms.
It would be a plus if you also possess previous experience in:
- Serving as a senior technical resource, escalation point, lead Field Service Engineer, trainer, or subject matter expert.
- Supporting advanced diagnostic solutions, laboratory automation, complex instrumentation, or other complex customer environments.
- Applying continuous improvement methodologies, root cause analysis, PSP, Kaizen, or service analytics to improve customer outcomes and field service performance.
Requirements
- Associate’s degree with 6+ years of field service, technical, biomedical, military, or related hands-on troubleshooting experience, or equivalent experience.
- Advanced experience diagnosing and repairing complex medical device, laboratory, scientific, electromechanical, electronic, automation, or instrumentation systems.
- Demonstrated ability to independently resolve complex technical challenges, guide less experienced associates, influence customer outcomes, and communicate effectively across customer and internal stakeholder groups.
- This position requires up to 90% flying and/or driving travel, which includes overnight stays.
- Must have a valid driver’s license with an acceptable driving record
- Ability to regularly lift, move, slide, raise and/or place up to 50 lbs. unassisted.
- Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms.
Benefits
- Paid time off
- Medical, Dental & Vision
- 401(k)
- Bonus/incentive pay
Company overview
Danaher Corporation is a leading global science and technology innovator headquartered in Washington, D.C., specializing in biotechnology, life sciences, and diagnostics. Founded in 1984 by brothers Steven and Mitchell Rales, the company has evolved from its origins as a manufacturing conglomerate into a premier healthcare technology organization with approximately 63,000 employees worldwide. Danaher operates through three core divisions: biotechnology (28% of revenues), which develops products for therapeutic development; life sciences (31% of revenues), focused on disease identification, new therapies, and drug testing/manufacturing; and diagnostics (41% of revenues), providing instruments, consumables, and software for disease diagnosis. The company's portfolio includes renowned brands such as Beckman Coulter, Cytiva, Pall Corporation, Cepheid, Leica Microsystems, and Abcam, serving pharmaceutical companies, biotechnology firms, healthcare providers, and research institutions globally. Danaher is distinguished by its Danaher Business System (DBS), a continuous improvement methodology that drives innovation and operational excellence. With 2024 revenues of $23.9 billion, the company ranks 180th on the Fortune 500 and plays a critical role in advancing scientific research, improving diagnostic capabilities, and accelerating the development of life-saving therapies.