Senior Field Service Engineer - New York City
Danaher Corporation
Summary
The Field Service Engineer II for Leica Biosystems is responsible for independently delivering installation, preventative maintenance, troubleshooting, and repair support for Leica Biosystems diagnostic solutions. This role applies advanced technical expertise to resolve complex customer and instrument challenges, drive optimal instrument performance, maximize customer uptime, and support reliable diagnostic workflows. This position is part of the Service Organization and will work remotely within the assigned territory.
Job description
In this role, you will have the opportunity to:
- Independently diagnose, troubleshoot, repair, and maintain Leica Biosystems diagnostic solutions, applying advanced technical expertise to resolve complex customer and instrument challenges.
- Manage service execution within the assigned territory, prioritizing customer needs, identifying root causes, implementing effective solutions, and ensuring optimal instrument performance, customer uptime, and compliance with Leica Biosystems quality standards.
- Serve as a technical resource to customers and less experienced Field Service Engineers by supporting escalations, sharing expertise, identifying recurring issues and trends, and partnering with technical support, applications, commercial, and service leadership to implement sustainable solutions and improve customer outcomes.
The essential requirements of the job include:
- Associate’s degree with 3+ years of field service, technical, biomedical, military, or related hands-on troubleshooting experience, or equivalent experience.
- Demonstrated experience troubleshooting and repairing complex mechanical, electromechanical, electronic, laboratory, medical device, or instrumentation systems.
- Ability to work independently across customer sites, manage competing priorities, communicate technical information effectively, and drive customer satisfaction, instrument performance, and uptime.
Travel, Motor Vehicle Record & Physical/Environment Requirements:
- This position requires up to 90% flying and/or driving travel, which includes overnight stays. Travel will primarily be domestic but may occasionally be international.
- Must have a valid driver’s license with an acceptable driving record.
- Ability to regularly lift, move, slide, raise and/or place up to 50 lbs. unassisted.
- Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms.
It would be a plus if you also possess previous experience in:
- Supporting histology, pathology, clinical diagnostics, medical device, biomedical, laboratory, or scientific instrumentation environments.
- Experience supporting complex diagnostic instruments, laboratory automation, advanced electromechanical systems, or other customer-facing technical environments.
- Coaching peers, supporting customer training, supporting technical escalations, or helping drive resolution of complex service challenges.
Requirements
- Associate’s degree with 3+ years of field service, technical, biomedical, military, or related hands-on troubleshooting experience, or equivalent experience
- Demonstrated experience troubleshooting and repairing complex mechanical, electromechanical, electronic, laboratory, medical device, or instrumentation systems
- Ability to work independently across customer sites, manage competing priorities, communicate technical information effectively, and drive customer satisfaction, instrument performance, and uptime
- Up to 90% flying and/or driving travel, including overnight stays
- Valid driver’s license with an acceptable driving record
- Ability to regularly lift, move, slide, raise and/or place up to 50 lbs. unassisted
- Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms
Benefits
- Health care program
- Paid time off
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Bonus/incentive pay
Company overview
Danaher Corporation is a leading global science and technology innovator headquartered in Washington, D.C., specializing in biotechnology, life sciences, and diagnostics. Founded in 1984 by brothers Steven and Mitchell Rales, the company has evolved from its origins as a manufacturing conglomerate into a premier healthcare technology organization with approximately 63,000 employees worldwide. Danaher operates through three core divisions: biotechnology (28% of revenues), which develops products for therapeutic development; life sciences (31% of revenues), focused on disease identification, new therapies, and drug testing/manufacturing; and diagnostics (41% of revenues), providing instruments, consumables, and software for disease diagnosis. The company's portfolio includes renowned brands such as Beckman Coulter, Cytiva, Pall Corporation, Cepheid, Leica Microsystems, and Abcam, serving pharmaceutical companies, biotechnology firms, healthcare providers, and research institutions globally. Danaher is distinguished by its Danaher Business System (DBS), a continuous improvement methodology that drives innovation and operational excellence. With 2024 revenues of $23.9 billion, the company ranks 180th on the Fortune 500 and plays a critical role in advancing scientific research, improving diagnostic capabilities, and accelerating the development of life-saving therapies.