Senior Human Resources Generalist

Employee Relations and Investigations

• Serve as an HR resource for employee relations concerns involving performance, conduct, attendance, communication, workplace conflict, and policy violations.
• Interview employees and witnesses, review relevant documentation, and prepare investigation summaries and recommendations.
• Maintain accurate and confidential employee relations records.
• Facilitate conflict-resolution discussions when appropriate.
• Identify employee relations trends and recommend proactive solutions.
• Escalate high-risk, executive-level, or legally sensitive matters to the Human Resources Manager.

Performance Management and Manager Support

• Advise managers on performance concerns, employee conduct, attendance, documentation, and policy application.
• Review HR documentation for accuracy, consistency, and professionalism.
• Support managers with clear expectations, effective feedback, and appropriate follow-up.
• Coordinate with the Human Resources Manager before high-risk corrective actions or involuntary terminations.
• Identify recurring management challenges that may require additional training or support.

Leave and Workplace Accommodations

• Provide advanced support for complex leave, return-to-work, and workplace accommodation matters.
• Partner with the HR Generalist on cases involving overlapping leaves, recurring absences, medical restrictions, or complex employee circumstances.
• Coordinate the interactive process for workplace accommodations as assigned.
• Communicate with employees and managers regarding documentation, available options, and next steps.
• Document accommodation discussions and approved outcomes.
• Escalate potential denials, undue-hardship concerns, or high-risk decisions to the Human Resources Manager.

Policy and Compliance

• Interpret and explain HR policies to employees and managers.
• Promote consistent application of policies across departments.
• Draft and revise HR policies, procedures, forms, templates, and employee communications.
• Support personnel-file, documentation, leave, employee relations, and compliance audits.
• Identify potential compliance risks and recommend corrective action.
• Assist with agency inquiries, claims, audits, and legal-document requests as directed.
• Maintain current knowledge of California employment practices and HR best practices.

Employee Lifecycle Support

• Provide advanced support for onboarding, promotions, transfers, compensation changes, performance management, leaves, accommodations, and separations.
• Support involuntary separations and sensitive exit interviews.
• Identify retention concerns and recurring employee-experience themes.
• Provide backup support for critical HR functions during absences or high-volume periods.
• Ensure HR documentation and employee communications are complete, accurate, and professional.

HR Team Support

• Serve as a senior resource to the HR Generalist and HR Coordinator.
• Provide guidance on employee relations, leave administration, documentation, policies, and HR procedures.
• Review complex correspondence and employee documentation as assigned.
• Support training and cross-training of less-experienced HR team members.
• Promote consistent HR practices and strong internal collaboration.

Employee Engagement and Retention

• Support employee-engagement, recognition, and retention initiatives.
• Review stay interviews, exit interviews, surveys, and employee feedback for recurring themes.
• Recommend practical improvements based on employee feedback and workforce trends.

Other Responsibilities

• Lead assigned HR projects from planning through implementation.
• Develop project timelines, responsibilities, communications, and success measures.
• Support new HR programs, organizational changes, policy implementations, and process improvements.
• Track and analyze employee relations, turnover, retention, leave, accommodation, and other HR data.
• Prepare reports and recommendations for the Human Resources Manager.
• Perform other related duties and special projects as assigned.

Required Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field or an equivalent combination of education and relevant experience.
• 5+ years of progressive HR experience in a generalist capacity.
• Strong working knowledge of California employment laws and HR best practices.
• Excellent interpersonal, communication, and relationship-building skills.
• Proficiency with HRIS platforms (Paycom preferred) and ATS systems (Workable or similar).
• Strong organizational skills with the ability to manage competing priorities in a remote environment.

Preferred Qualifications

• Experience working in a startup or high-growth environment.
• Healthcare industry experience.
• Professional HR certification (SHRM, HRCI, or equivalent).