Senior Inventory Investigation Coordinator
Amneal
Summary
The DSCSA Inventory & Discrepancy Investigation Coordinator is responsible for coordinating and overseeing investigations of inventory and shipment discrepancies identified internally or reported by customers, while performing investigation activities related to DSCSA, serialization, and product traceability. The position serves as the central point of coordination among Quality Assurance, Inventory Management, DSCSA, Warehouse Operations, Order Operations, Transportation, Security, DEA Compliance, IT, and other applicable departments to ensure required investigation activities are assigned, completed, and documented in accordance with established procedures.
Job description
Essential Functions
- Coordinates cross-functional investigations of inventory and shipment discrepancies identified internally or reported by customers; serves as central point of coordination, assigns investigation activities, monitors progress and due dates, identifies outstanding actions, facilitates follow-up, and escalates unresolved or time-sensitive issues.
- Supports root-cause analysis, corrective/preventive actions, and continuous-improvement activities associated with recurring inventory, shipment, serialization, or traceability discrepancies; recommends improvements to investigation workflows, documentation practices, procedures, work instructions, and controls.
- Maintains complete and organized investigation records; ensures supporting documentation, departmental findings, system research, correspondence, and other relevant evidence are captured; reviews investigations for completeness and coordinates documentation of findings, reconciliation, disposition, and closure.
- Performs investigation activities related to DSCSA, serialization, and product traceability; researches serialized product and transaction information including product identifiers, lot and serial data, SSCC information, shipment history, and other traceability records; coordinates with DSCSA, Quality, IT, trading partners, and subject-matter experts.
- Tracks investigation status, aging, volume, discrepancy types, and recurring issues; provides updates to the Business Process Manager and stakeholders, identifies trends or systemic concerns, and supports development of reports, trackers, dashboards, or other tools.
Additional Responsibilities
- Provide support to Business Process Coordinators with product destruction activities, customer setup and onboarding, day-to-day logistics and distribution functions as related to serialization, and other DSCSA and traceability related activities.
- Performs other functions as required or assigned.
- Complies with all company policies, standards, SOPs, and applicable GMP requirements.
Requirements
- Associate Degree in Logistics, Supply Chain, Business, Quality, Information Systems, Pharmaceutical Sciences, or related field - Preferred
- 3 years or more in Pharmaceutical distribution, warehouse operations, inventory management, supply chain, serialization, DSCSA, quality, or related regulated operational experience
- 1 year or more investigating inventory, order, shipment, serialization, product traceability, or related discrepancies and coordinating activities across multiple functions
- Experience with ERP/WMS, serialization, traceability, investigation-management, or related enterprise systems
- Working knowledge of pharmaceutical warehouse and distribution operations, including receiving, inventory management, picking, packing, shipping, and inventory reconciliation
- Working knowledge of DSCSA requirements, pharmaceutical serialization, and product traceability concepts
- Understanding of serialized product identifiers and hierarchical relationships, including NDC/GTIN, serial number, lot number, expiration date, and SSCC
- Knowledge of investigation practices, discrepancy reconciliation, root-cause analysis, documentation requirements, and corrective/preventive action concepts
- Knowledge of GMP/SOP-controlled environments and Good Documentation Practices - Preferred
- Proficiency with Microsoft Office - Preferred
- Experience with ERP/WMS, serialization, traceability, or investigation systems - Preferred
Company overview
Amneal Pharmaceuticals, Inc. (NYSE: AMRX) is a leading American publicly traded pharmaceutical company headquartered in Bridgewater, New Jersey. Founded in 2002 by brothers Chirag and Chintu Patel, the company has grown to become one of the largest and fastest-growing generic pharmaceutical manufacturers in the United States. Amneal operates as an integrated pharmaceutical company focused on developing, manufacturing, and distributing generic, brand, and biosimilar products. With approximately 8,100 employees globally, the company maintains operations across North America, Asia, and Europe. Amneal's business is organized into three main segments: a robust U.S. generics business with over 250 product families, a growing specialty pharmaceuticals division focused on central nervous system disorders and endocrine conditions, and an expanding biosimilars portfolio. The company has established itself as a leader in complex dosage forms and difficult-to-manufacture products, with manufacturing capabilities spanning oral solids, injectables, ophthalmics, liquids, topicals, transdermals, and respiratory devices. Amneal's mission 'We make healthy possible' reflects its commitment to providing affordable access to essential medicines while maintaining high-quality standards across its global operations.