Senior IT Service Technician

Work Location: 7777 Forest Lane Dallas, TX

Work Schedule: This is a full time, non-exempt (hourly) position. Standard business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. CST. Business needs may occasionally require flexibility in work hours, including earlier, later, or additional hours, with reasonable notice provided when possible.

Travel: Up to 20% travel within Texas, Oklahoma, Arkansas as required to support Patient Service Centers (PSCs).

Job Responsibilities

• Provide technical support for the implementation, configuration, deployment, maintenance, and support of information technology systems.
• Support client computing devices, servers, printers, and related hardware.
• Install, configure, and support wireless networking equipment.
• Create, analyze, report, convert, and transfer data utilizing specialized software applications.
• Maintain hardware, software, and technology asset inventory records.
• Evaluate new and existing information system products and technologies.
• Serve as a liaison between Information Technology, Operations, vendors, and end users to resolve technical issues and support business objectives.
• Troubleshoot and resolve hardware, software, networking, and peripheral device issues.
• Document support activities and maintain accurate technical records.
• Perform additional duties as assigned.

Minimum Qualifications

• High school diploma with 7 or more years of information technology support experience; or Associate degree in Information Technology, Computer Science or Information Systems with 5 or more years of information technology support experience; or Bachelor's degree in Information Technology, Computer Science or Information Systems with 3 or more years of information technology support experience
• 5 or more years of experience providing desktop, workstation, or end-user technical support.
• 3 or more years of experience supporting Windows-based computing environments.
• 2 or more years of experience supporting servers, printers, and network-connected devices.
• 1 or more years of experience configuring or supporting wireless networking equipment.
• 1 or more years of experience performing hardware deployment, software installation, and device configuration activities.

Preferred Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
• CompTIA A+ certification.
• 2 or more years of experience supporting healthcare, laboratory, or clinical environments.
• 2 or more years of experience managing IT asset inventory or technology lifecycle activities.

Additional Job Standards

Technical Skills

• Ability to diagnose and troubleshoot hardware, software, networking, and peripheral device issues.
• Knowledge of client computing technologies, printing systems, and wireless networking concepts.
• Ability to lift IT Hardware up to 50 lbs.

Communication & Customer Service

• Strong customer service and end-user support skills.
• Ability to communicate technical information effectively to both technical and non-technical audiences.
• Ability to build and maintain effective working relationships with internal customers and vendors.

Problem Solving

• Strong analytical, troubleshooting, and problem-solving skills for complex, cross-system issues.
• Ability to prioritize multiple support requests and meet deadlines.
• Ability to work independently with minimal oversight and as part of a team.

About the Role

The Senior IT Service Technician provides technical support for hardware, software, networking, and infrastructure technologies across Labcorp operations. This role serves as a key technical resource supporting end users, clinical locations, and Patient Service Centers by ensuring reliable technology services, maintaining system functionality, and resolving technical issues. The position collaborates with IT teams, operations personnel, vendors, and business stakeholders to deliver effective technology support and service excellence.