Senior Manager, Business Operations

Accountabilities

• Own and lead complex operational initiatives for assigned PharmSci functions, translating strategic priorities into plans with defined outcomes, milestones, owners, dependencies, and measures of progress.
• Establish and lead governance and operating routines to review progress, resolve issues, track decisions, and ensure timely completion of cross-functional commitments.
• Proactively identify operational risks, resource constraints, and dependencies; develop mitigation options, drive in-scope actions, and escalate significant issues and tradeoffs to leadership.
• Lead budgeting and resource-planning activities, including headcount tracking and MRP, MYC, and Capex processes; analyze actuals, projections, and variances and provide clear recommendations to leaders.
• Develop and maintain operational reporting, dashboards, and tracking mechanisms that give leaders timely insight into performance, priorities, risks, and resource needs.
• Lead process-improvement initiatives across areas such as onboarding, communications, planning, and systems interactions; implement changes and assess their effectiveness.
• Own and improve function-level operating processes and infrastructure within scope, such as resource repositories, onboarding practices, functional communications, and training materials.
• Lead preparation and coordination of leadership meetings, Town Halls, and other forums, ensuring agendas, pre-reads, decisions, and follow-up actions support effective leadership and timely information flow.
• Partner with function heads and cross-functional stakeholders on requests, nominations, and organizational initiatives; drive alignment and follow-through rather than serving solely as a coordinator.
• Lead vendor and contracting activities within scope, partnering with Contracts, Legal, Compliance, and relevant stakeholders to address issues and escalate exceptions.
• Identify opportunities to improve operational tools and information flow; develop practical solutions using tools such as Power BI and SharePoint, and provide guidance to support adoption.

Education and Experience

• Bachelor’s degree in a scientific discipline, Business Administration, Operations Management, or a related field required; advanced degree preferred.
• 10 or more years of relevant industry experience, including demonstrated experience independently leading complex, cross-functional initiatives and accountability for governance, risk management, decision support, and measurable outcomes.
• Experience in pharmaceutical, biotech, or other regulated environments preferred.
• Demonstrated ability to independently lead initiatives from planning through implementation, manage interdependencies, and deliver measurable outcomes.
• Strong analytical and financial skills, including the ability to interpret operational data, budgets, resource plans, and performance trends and turn them into actionable recommendations.
• Proven ability to influence senior and cross-functional stakeholders, establish accountability, and drive outcomes without direct authority.
• Excellent communication, facilitation, and presentation skills; able to prepare clear, concise, decision-ready materials for leadership.
• Strong organizational skills, judgment, attention to detail, and ability to prioritize multiple complex activities.
• Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint; experience with Power BI and SharePoint preferred.
• Self-directed, proactive, and comfortable making decisions within delegated authority while escalating material issues appropriately.
• Project management, Lean, or Six Sigma certification preferred but not required.