Senior Manager, Client Experience

The ideal candidate for this role knows regulated healthcare, enjoys working collaboratively with small and large multi-functional teams, thrives by taking on new responsibilities, and is committed to building and maintaining trusting client and team relationships.

Responsibilities

You will support your account leads in running day-to-day operations of workstreams and key projects, responsible for partnering with other team members, to supervise primarily biotech and pharma client accounts. Other responsibilities include recommending programs and activities, planning and delivering against clients' goals, effectively delegating projects, offering counsel to team members, and helping to manage agency resources to match client budgets.

Your client work will include helping to develop annual and milestone-specific strategic plans, key messaging and story arcs, thought leadership initiatives, awareness campaigns, social and digital content, and internal stakeholder communications.

A familiarity and comfort with data and regulatory milestones is key, as well as a passion for complementary unbranded disease education initiatives such as corporate social media strategy and influencer engagement.

• Day-to-day client engagement and counsel, in ownership of key account workstreams or projects
• Developing and/or reviewing materials for client product and/or corporate milestones and social media channels
• Working with several specialists including media, digital and creative
• Working with senior counselors on strategy
• Mentor, coach and support team members ensuring constant development of their skills
• Maintain financial responsibility for accounts
• Effectively help to manage team utilization and maintain financial responsibility for accounts

Competencies

• Industry Expertise – knowledge of regulated healthcare industries and experience with data milestones and product launches
• Business Acumen – align client work strategies to drive business goals
• Client Service – client focus and ability to build relationships and trust
• Proactivity – exhibit relentless pursuit for new and innovative approaches to client work
• Collaboration – build strong relationships at all levels across the organization
• Critical Thinking – ask probing questions; anticipate and address critical talent gaps and needs
• Conflict Resolution – possess sound judgment and savvy in navigating and resolving complex talent and organizational issues
• Written & Creative Communication – communicate effectively, clearly and articulately to counsel clients, with the ability to craft compelling and creative external communications materials across diverse channels and audiences