Senior Manager, Clinical Operations - New Verticals
Talkiatry
Summary
Talkiatry is launching new services that wrap around the patient and complement the core psychiatric and therapy care we offer today. As a Senior Manager, Clinical Operations - New Verticals, you'll build and manage new clinical programs from initial concept through scaled operations. Your portfolio will include pilots with external partners, operations for new lines of business, and support for our Care Management team. You'll define how each program should work, launch it, measure it, decide whether it should scale, and build the operating model for sustainable growth. This is a hands-on role for someone who can bring structure to work that is still taking shape.
Job description
You will:
- Build new programs from scratch: take clinical programs from concept to launch, establish workflows and operating rhythms, and use early results to determine what should change before expansion.
- Own the operating infrastructure: design end-to-end workflows with Clinical and Operations, document standard operating procedures and job aids, and define EMR workflows.
- Create dashboards that make program performance, service levels, volume, and risks visible.
- Use practical automation and AI to streamline early operations when helpful.
- Launch and evaluate partnership pilots: define pilot scope, patient journey, responsibilities, handoffs, success measures, and launch plan with internal teams and external partners.
- Monitor patient and operational outcomes, identify what is driving performance, and recommend whether to stop, adjust, or scale each partnership.
- Design seamless workflows: build workable operations before dedicated product investment is available, using practical judgment, strong analytics, and lightweight tools, automation, and AI.
- Partner with Data, Product, Engineering, Clinical, and Operations to strengthen underlying systems as programs mature.
- Strengthen Care Management operations: support the Senior Director in managing and improving the Care Management program, defining a scalable model for assessing case complexity, routing work, setting service levels, balancing capacity, and measuring impact.
You have:
- Builder-operator mindset with 4-6+ years in consulting, operations, program management, or implementation.
- Workflow and operating model expertise: map patient and team journeys, define ownership and decision points, reduce unnecessary handoffs, and design workflows that remain clear as volume and complexity increase.
- Ability to write standard operating procedures and job aids that teams can use in daily work.
- Analytical program manager: fluent with metrics, dashboards, and spreadsheets; define success measures before launch, monitor leading and lagging indicators, and use results to decide whether a program needs to stop, change, or scale.
- Cross-functional clinical partner: work effectively with clinical leaders, operations teams, technical partners, and external organizations, turning different perspectives into clear workflows, decisions, and accountable owners.
Preferred but not required:
- Moderate SQL experience
- Experience in healthcare, behavioral health, or another regulated, high-growth environment
- Experience in a fast paced high growth company that has demonstrated scale
Requirements
- 4-6+ years in consulting, operations, program management, or implementation
- Builder-operator mindset
- Workflow and operating model expertise
- Ability to write standard operating procedures and job aids
- Fluent with metrics, dashboards, and spreadsheets
- Cross-functional collaboration with clinical, operations, and technical partners
- Moderate SQL experience (preferred)
- Experience in healthcare, behavioral health, or regulated high-growth environment (preferred)
- Experience in a fast paced high growth company that has demonstrated scale (preferred)
Benefits
- Medical, Dental & Vision
- 401(k) Matching
- Generous PTO
- Paid Holidays
- Paid Parental Leave
- Learning & Development
Company overview
Talkiatry is a leading telepsychiatry platform that provides comprehensive mental health care services through a digital-first approach. The company specializes in connecting patients with licensed psychiatrists for medication management, therapy, and ongoing mental health support. Founded to address the critical shortage of accessible psychiatric care, Talkiatry offers a seamless virtual experience that includes initial evaluations, follow-up appointments, and personalized treatment plans. The platform serves both individual patients and partners with employers and health plans to expand mental health coverage. With a focus on evidence-based care, Talkiatry's psychiatrists treat a wide range of conditions including depression, anxiety, ADHD, bipolar disorder, and PTSD. The company emphasizes quality, accessibility, and continuity of care, making psychiatric services more convenient and affordable for patients across the United States. Talkiatry represents the growing trend of digital health solutions that leverage technology to overcome traditional barriers to mental health treatment.