Senior Manager, Customer Insights & Engagement - Oncology
Bristol Myers Squibb
Summary
The Senior Manager works independently as a business partner with the Oncology Global Commercial Strategy team for ongoing commercialization and earns status as a trusted advisor, embedding customer and market insights into business decision making. You will partner with key stakeholders within the Oncology Global Commercial Strategy team to support strategic and tactical commercial decisions through primary and secondary market research, secondary data analytics, and business analysis to improve value to patients through deepened market understanding, subject matter expertise, and practical application.
Job description
Summary
The Senior Manager works independently as a business partner with the Oncology Global Commercial Strategy team for ongoing commercialization and earns status as a trusted advisor, embedding customer and market insights into business decision making. You will partner with key stakeholders within the Oncology Global Commercial Strategy team to support strategic and tactical commercial decisions through primary and secondary market research, secondary data analytics, and business analysis to improve value to patients through deepened market understanding, subject matter expertise, and practical application.
Responsibilities
- Delivers integrated insights across market research and secondary data analytics to address key business questions and drive performance
- Leads design and execution of primary and secondary market research studies, such as market landscape assessment, patient journey, positioning, communication and message testing, and demand studies
- Supports culture of fact-based decision making through application of best-in-class, innovative, and appropriate methodologies to address key business questions
- Effectively collaborates with a broad set of cross functional counterparts (including Oncology Brand Leadership, Research and Development, Medical, Finance, and Country Business Units) to achieve organizational objectives
- Proactively manages flow of planned and ad hoc analytics requests, ensuring consistent quality and timeliness in delivery to business stakeholders
- Develops seamless, collaborative, cross-functional approaches to problem solving which supports short- and long-term commercial strategy
- Develops and maintains a deep understanding of Global Oncology brand priorities
- Understands, demonstrates, and drives adherence to all BMS operating policies
Qualifications
- BA/BS in relevant functional discipline required; Advanced degree preferred
- Minimum 3 years relevant work experience within the pharmaceutical industry and/or consulting experience preferred
- Experience independently leading market research and commercialization analytics projects, including exposure to advanced techniques (e.g., behavioral science and advanced quantitative models)
- Ability to draw inferences from disparate pieces of data, identify key findings and link to implications and provide recommendations
- Highly collaborative team player with ability to effectively influence in an organization with a complex matrix of stakeholders
- Exceptional communication and influencing skills delivered with polish and credibility
- Strong unstructured problem solving skills to answer key business questions
- Proven ability to manage multiple projects and stakeholders, meet tight deadlines, and operate with agility and speed
- Proven track-record of seamlessly managing individuals across an organization
- Proven ability to lead teams, influence cross-functionally, prioritize and balance competing business workstreams
Requirements
- BA/BS in relevant functional discipline required
- Advanced degree preferred
- Minimum 3 years relevant work experience within the pharmaceutical industry and/or consulting experience preferred
- Experience independently leading market research and commercialization analytics projects
- Exposure to advanced techniques such as behavioral science and advanced quantitative models
- Ability to draw inferences from disparate pieces of data and provide recommendations
- Highly collaborative team player with ability to influence in a complex matrix organization
- Exceptional communication and influencing skills
- Strong unstructured problem solving skills
- Proven ability to manage multiple projects and stakeholders and meet tight deadlines
- Proven track-record of managing individuals across an organization
- Proven ability to lead teams and influence cross-functionally
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- Retirement Benefits
- Financial Protection Benefits
- Flexible Time Off
- Paid Company Holidays
- Paid Sick Leave
- Volunteer Days
- Summer Hours Flexibility
- Global Shutdown
Company overview
Bristol Myers Squibb is a global biopharmaceutical company dedicated to discovering, developing, and delivering innovative medicines that help patients prevail over serious diseases. Founded in 1887 and headquartered in Princeton, New Jersey, the company operates with a unique BioPharma strategy that combines the reach and resources of a major pharmaceutical company with the entrepreneurial spirit and agility of a biotech firm. BMS focuses on transformative therapies in key therapeutic areas including oncology, hematology, immunology, cardiovascular disease, and fibrosis. The company has built a sustainable pipeline of potential therapies and leverages translational medicine and data analytics to deliver the right medicine to the right patient at the right time. With over 10,000 employees worldwide, Bristol Myers Squibb maintains a strong commitment to scientific excellence, patient-centric innovation, and global health equity through its foundation. The company's portfolio includes groundbreaking treatments such as Opdivo (nivolumab) for cancer, Eliquis (apixaban) for cardiovascular conditions, and Orencia (abatacept) for autoimmune diseases, among others.