Senior Manager, DTS Revenue Cycle Management (RCM)

Position Summary

As the Sr Manager, DTS Revenue Cycle Management (RCM) you will lead the governance, prioritization, and delivery of a portfolio of enterprise digital platforms supporting the Revenue Cycle Management (RCM) function. You will serve as the strategic operational partner for the Digital Transformation Services (DTS) organization as the senior systems analyst/manager for RCM initiatives and processes. The Sr Manager leads and develops a team, facilitates governance, drives an automation and AI led agenda and prioritization forums. In this role you will partner with business leaders, technology teams, and vendors to ideate and deliver scalable digital solutions that drive operational excellence and business value across the revenue value chain.

Responsibilities

• Lead the governance, prioritization, and delivery of a portfolio of enterprise digital platforms, establishing a structured operating model for demand intake, decision-making, and roadmap management.
• Develop and maintain RCM and Xifin platform roadmaps that align business priorities, drive automation, technology initiatives, and operational support activities in line with organizational strategy and the Digital Technology Services (DTS) roadmap.
• Lead development & execution of RCM focused roadmap of automation, AI enabled processes, upgrades & enhancements.
• Adhere to SDLC governance, establish prioritization forums, balancing business value, regulatory requirements, technical health, and resource capacity to drive transparent investment decisions.
• Provide executive-level reporting on value delivered, platform health, delivery progress, risks, dependencies, and strategic initiatives to support informed decision-making.
• Serve as the primary relationship manager for business stakeholders across multiple functions (primarily RCM leaders), translating business objectives into prioritized, actionable technology solutions.
• Partner with business leaders to evaluate, refine, and prioritize demand, ensuring requests address root business needs and maximize organizational value.
• Coordinate delivery with internal technology teams, Internal Audit, external vendors, and implementation partners to ensure projects are delivered on time, within scope, compliantly and in accordance with quality expectations.
• Lead project delivery across multiple cross-functional teams by facilitating planning, managing dependencies, mitigating risks, and driving continuous improvement in delivery performance.

Education, Experience & Qualifications

• Bachelor’s Degree in Business, Information Systems, Computer Science, or related field
• At least 8 years of progressive experience preferred in a biotech/medical device environment, in technology delivery, platform management, or business systems roles, with 2+ years directly managing people. Ideal candidate has experience leading revenue cycle related initiatives and platforms
• Demonstrated experience leading RCM platforms, data, demand management, and prioritization
• Hands-on experience with Xifin strongly preferred
• Ability to travel 10-15%
• Experience leading ‘agilefall’ or hybrid Agile delivery across concurrent teams, including dependency management and release planning
• Proven ability to deliver technology initiatives through the full project lifecycle, from business case and project charter through implementation, go-live, and hypercare
• Experience managing implementation partners and third-party vendors, including oversight of scope, timelines, and Statement of Work (SOW) commitments
• Strong executive communication and stakeholder management skills, with the ability to communicate delivery status, facilitate prioritization discussions, and influence decision-making across diverse stakeholder groups