Senior Manager Field Operations

Key Responsibilities

Field Operations, Strategy & Launch Readiness

• Serve as a primary Field Operations partner across commercial field teams, medical field operations, and new launch initiatives.
• Lead segmentation and targeting initiatives to align field activity with commercial priorities, medical field needs, launch strategy, and highest-value customer opportunities.
• Develop, maintain, and optimize call plans and field execution guidance that support business objectives, brand strategy, and launch readiness.
• Lead territory alignment analyses and provide recommendations to optimize coverage, workload balance, field execution, and launch deployment needs.
• Partner with Business Unit, Sales, Medical field, and launch leadership to identify opportunities to improve field productivity, launch execution, and operational consistency.
• Translate business needs and data-driven insights into clear, field-ready recommendations and execution plans.

Medical Field Operations Support

• Partner with Medical field leadership to understand operational needs and translate them into clear processes, reports, field support materials, and leadership visibility.
• Support medical field team planning processes, including operational coordination, reporting requirements, field structure support, and field readiness activities.
• Ensure alignment between commercial operations, medical field operations, compliance, analytics, and technology partners on shared field support initiatives.
• Help standardize and improve processes that support medical field execution, operational transparency, and cross-functional coordination.

Field Reporting & Dashboards

• Own the design, development, and delivery of field performance reporting and dashboards for supported commercial, medical field, and launch priorities.
• Analyze sales, field activity, targeting, execution, launch readiness, and medical field operations data to identify trends, risks, and opportunities.
• Develop and maintain field dashboards using Power BI or similar business intelligence platforms.
• Define and monitor key field effectiveness KPIs, including coverage, reach, frequency, call plan adherence, target engagement, launch execution metrics, and territory-level performance.
• Provide actionable reporting insights to Business Unit leadership, National Sales leadership, Medical field leadership, launch teams, Regional Sales Directors, and field management.
• Ensure reporting outputs are accurate, user-friendly, and aligned to business decision-making needs.

Field Enablement & Operations Tools

• Serve as the SME for Sales Compass and other field operations / field enablement tools used by the field organization.
• Develop and deliver training to improve field understanding and adoption of tools, reports, dashboards, launch execution processes, and field effectiveness workflows.
• Partner with Sales, Medical field, and launch leadership to identify training needs and support consistent use of field enablement tools and operational processes.
• Act as a resource for National Sales leadership, Regional Sales Directors, District Managers, field representatives, launch teams, and medical field teams on targeting, reporting, and field operations processes.
• Support communications and change management related to reporting enhancements, targeting updates, call plan changes, launch readiness updates, medical field operations updates, and field operations tools.

Vendor Management & Cross-Functional Collaboration

• Lead day-to-day engagement with external vendors supporting segmentation, targeting, call planning, territory alignment, field reporting, medical field operations, and launch readiness initiatives.
• Translate business requirements into clear vendor deliverables and ensure outputs meet quality, timing, launch, and business expectations.
• Partner with Commercial Operations, Business Unit stakeholders, Sales leadership, Medical Affairs / Medical field leadership, launch teams, Data & Analytics, Compliance, IT, and other cross-functional teams to execute field operations priorities.
• Coordinate project timelines, stakeholder input, and deliverable review processes for assigned field operations and launch initiatives.
• Identify process improvement opportunities that increase efficiency, clarity, and field impact.

Required Qualifications

• Bachelor's degree required.
• 7+ years of experience in pharmaceutical Commercial Operations, Field Operations, Sales Force Effectiveness, Sales Operations, Business Analytics, Medical Operations, Medical Field Operations, Launch Excellence, or related functions.
• Demonstrated experience supporting pharmaceutical or specialty field organizations, including commercial and/or medical field teams.
• Hands-on experience with segmentation, targeting, call plan development, territory alignment, field force reporting, launch readiness support, and field operations processes.
• Experience developing and maintaining field dashboards using Power BI or similar business intelligence tools.
• Experience working with pharmaceutical commercial and/or medical field datasets, such as sales, activity, prescribing, claims, specialty pharmacy, customer-level data, field activity, medical engagement, or launch execution data sources.
• Strong ability to translate data and business questions into actionable field recommendations.
• Experience managing external vendors or consulting partners.
• Strong communication, presentation, project management, and training skills.
• Ability to influence stakeholders across Sales, Marketing, Commercial Operations, Business Units, Medical Affairs / Medical field teams, Launch teams, Compliance, and Analytics without direct authority.

Preferred Qualifications

• Experience supporting new product launches, launch readiness, launch execution, growth-stage brands, or evolving field force models.
• Experience supporting Medical Affairs, Medical Science Liaison (MSL), medical field reporting, medical engagement planning, or medical field team enablement preferred.
• Experience with Sales Compass or similar sales operations / field enablement platforms.
• Experience supporting specialty pharmaceutical products preferred.
• MBA, MS, or other advanced degree preferred.