Senior Manager, GAIN Education

Key Responsibilities

Focus, Inject and Live Inside Sales Program Ownership

• Own the strategic planning, annual roadmap, operational delivery, and continuous improvement of GAIN Focus and Inject programs.
• Own live Inside Sales education programs, including program design, content coordination, faculty readiness, execution, and performance measurement.
• Establish clear program processes, milestones, roles, communications, and operating rhythms to enable consistent and scalable execution.
• Monitor program outcomes, participant feedback, and field insights to identify opportunities to improve program quality, engagement, and return participation.
• Ensure programs are practical, customer-centered, and aligned with GAIN education strategy and business priorities.

Faculty Management, Investment and Utilization

• Lead faculty selection, onboarding, readiness, communications, utilization planning, and ongoing performance management for assigned GAIN education and congress programs.
• Manage faculty investment, honoraria, speaker utilization, speaker caps, documentation, and related processes in accordance with applicable policies and approved program requirements.
• Partner with internal stakeholders, speaker-bureau agencies, and vendors to maintain a qualified, appropriately deployed faculty pool.
• Coordinate pre-program and post-program communications with faculty, including program expectations, logistics, materials, evaluations, and follow-up actions.
• Support faculty development and preparation to enable consistent, compliant, and high-quality program delivery.

Program Content, Materials and Communications

• Lead the development, refinement, and maintenance of materials supporting peer-to-peer programs, including faculty materials, attendee communications, program resources, and post-program follow-up.
• Partner with Brand Marketing as a strategic thought partner on program objectives, content needs, customer insights, and education opportunities.
• Ensure program content and attendee communications are clear, current, fit for purpose, and aligned with approved brand and education objectives.
• Coordinate pre- and post-program communications for field teams and attendees to support awareness, readiness, attendance, and follow-up.
• Gather evaluations and voice-of-customer feedback to inform program and content improvements.

Veeva Ownership and Program Governance

• Own Veeva submission processes for assigned program materials, attendee communications, faculty materials, and educational content.
• Coordinate with Brand Marketing, Medical, Legal, Ethics & Compliance, Privacy, and other stakeholders to ensure materials and programs complete appropriate review and approval processes.
• Maintain organized documentation, version control, and program records for assigned workstreams.
• Ensure all program materials and activities align with applicable governance requirements and approved content.

Congress and Conference Programs

• Lead assigned congress and conference education programs, including content planning, faculty coordination, attendance strategy, program execution, and post-program assessment.
• Partner with Brand Marketing, Sales, vendors, and faculty to deliver assigned congress activities on time, within budget, and in line with applicable governance requirements.
• Support conference participation as needed for GAIN programming, faculty engagement, and operational oversight.

Program Analytics, Reporting and Continuous Improvement

• Own program analytics and regular reporting for assigned education programs.
• Define and monitor key performance indicators, including invitations, registration, attendance, attendance quality, participation, evaluations, faculty utilization, customer feedback, and return on education.
• Partner with Commercial Operations and Analytics to develop actionable reporting, dashboards, insights, and recommendations.
• Use data and stakeholder feedback to optimize program investment, targeting, content, faculty deployment, communications, and program design.
• Drive standardized, scalable processes that strengthen operational excellence across GAIN education programs.

Financial Management and Vendor Leadership

• Own budgets for Focus, Inject, live Inside Sales programs, assigned congress activities, faculty-related costs, materials, and other aligned activities.
• Manage annual planning, forecasting, spend tracking, reconciliation, purchase orders, statements of work, and vendor invoices for assigned workstreams.
• Lead operational relationships with speaker-bureau agencies, event partners, production agencies, and other external vendors.
• Ensure vendor performance meets quality, timeline, compliance, and cost expectations, escalating and resolving issues as needed.

Skills & Qualifications

• Bachelor’s degree required (Business, Marketing, Healthcare, Life Sciences, or related field preferred).
• 7+ years of progressive experience in commercial operations, sales enablement, HCP education, training, event management, marketing operations, or digital education within a regulated or complex commercial environment.
• Experience in pharma, aesthetics, medical device, or an adjacent healthcare industry preferred.
• Demonstrated experience leading cross-functional initiatives and managing external vendors.
• Proven experience managing education, event, or program budgets.
• Experience with faculty, speaker bureau, and field-training operations preferred.
• Experience with Veeva promotional review processes preferred.
• Experience supporting congress or conference programming preferred.
• Strong program management, operational planning, and execution skills.
• Excellent written, verbal, facilitation, and stakeholder-management capabilities.
• Ability to develop and refine education materials, participant communications, and program resources.
• Strong analytical skills and the ability to use performance data and feedback to improve program effectiveness.
• Proficiency with spreadsheets, presentations, reporting dashboards, and common business tools.
• Travel as needed (60% of time) (program sites, conferences, and meetings).
• Ability to manage multiple priorities, deadlines, vendors, budgets, and stakeholders with sound judgment.