Senior Manager, Operations Support
Guardian Pharmacy
Summary
Are you a pharmacy operations leader who thrives on solving complex challenges, driving system improvements, and helping teams succeed through change? We are seeking a Senior Manager, Pharmacy Operations Support to lead pharmacy system conversions, optimize workflows, and serve as a trusted advisor to pharmacy teams across our organization. In this highly visible role, you will partner with pharmacy leaders, operations teams, finance, billing, and technology stakeholders to ensure smooth transitions from legacy pharmacy systems to FrameworkLTC, while driving operational excellence, compliance, efficiency, and customer satisfaction.
Job description
What You'll Do
Lead Pharmacy System Conversions
- Serve as the operational lead for pharmacy software conversions and implementation projects.
- Guide pharmacy teams through successful transitions from legacy systems, including QS1, to FrameworkLTC.
- Partner with pharmacy leadership to ensure seamless adoption of new workflows and technologies.
- Develop operational documentation, training materials, forms, and best practices that support successful implementation.
- Ensure converted pharmacies operate efficiently while meeting all regulatory and Board of Pharmacy requirements.
- Provide on-site and remote support during go-live events and post-conversion stabilization.
Optimize Pharmacy Operations
- Design and implement workflow best practices across the pharmacy operation.
- Improve processes related to new orders and admissions, refill and reorder management, pharmacist verification workflows (PV1/PV2), fulfillment, packing, delivery, and inventory management, emergency kits and remote dispensing solutions, automated dispensing technologies and repackaging workflows.
- Identify opportunities to increase efficiency, standardize processes, and improve overall performance.
- Evaluate emerging technologies and automation opportunities that enhance pharmacy operations.
Drive Billing, Pricing & Reporting Excellence
- Advise pharmacy teams on effective billing workflows and operational best practices.
- Support billing processes for Assisted Living Facilities (ALF), Skilled Nursing Facilities (SNF), per diem models, and composite billing arrangements.
- Monitor and troubleshoot billing, claim adjudication, pricing, and reimbursement workflows.
- Provide expertise in pricing standards, formulary management, MAC pricing, U&C setup, and pricing table optimization.
- Develop reports, analytics, and operational insights to support decision-making and performance improvement.
Develop and Train Pharmacy Teams
- Create and deliver engaging training programs for FrameworkLTC users.
- Coach pharmacy leadership and staff on workflow optimization and operational best practices.
- Develop standard operating procedures, documentation, and learning resources.
- Maintain operational resource libraries and collaboration sites to support ongoing knowledge sharing.
Partner Across the Business
- Collaborate with pharmacy leadership, finance, customer service, and operational teams to solve complex issues.
- Support onboarding of newly acquired pharmacies and new business implementations.
- Serve as a trusted advisor to executives, operational leaders, billers, finance teams, and pharmacy staff.
- Help drive continuous improvement initiatives focused on service quality, operational performance, and customer satisfaction.
What We're Looking For
Required Qualifications
- 5+ years of pharmacy operations leadership experience, preferably in Long-Term Care (LTC) pharmacy.
- Experience leading operational initiatives, workflow improvements, or pharmacy system implementations.
- Strong knowledge of pharmacy operations, billing, claims adjudication, reporting, and workflow management.
- Experience working in high-volume pharmacy environments with multiple functional responsibilities.
- Advanced Microsoft Excel and Microsoft Office skills.
- Experience with pharmacy operating systems, including FrameworkLTC and QS1.
- Demonstrated ability to independently manage projects, prioritize competing deadlines, and solve complex problems.
Preferred Qualifications
- PharmD or Bachelor's Degree in Pharmacy preferred.
- Active pharmacist license in good standing, where applicable.
- Experience supporting mergers, acquisitions, system conversions, or large-scale operational change initiatives.
- Knowledge of long-term care pharmacy regulations, reimbursement models, and compliance requirements.
What Makes You Successful
- A strategic thinker who can see both the big picture and critical details.
- A collaborative leader who builds trust and credibility quickly.
- A natural problem-solver who enjoys turning challenges into solutions.
- Comfortable influencing stakeholders across all levels of the organization.
- Process-driven and passionate about continuous improvement.
- Highly organized, analytical, and results-oriented.
- Motivated by helping teams adopt new technologies and ways of working successfully.
Requirements
- 5+ years of pharmacy operations leadership experience, preferably in Long-Term Care (LTC) pharmacy
- Experience leading operational initiatives, workflow improvements, or pharmacy system implementations
- Strong knowledge of pharmacy operations, billing, claims adjudication, reporting, and workflow management
- Experience working in high-volume pharmacy environments with multiple functional responsibilities
- Advanced Microsoft Excel and Microsoft Office skills
- Experience with pharmacy operating systems, including FrameworkLTC and QS1
- Demonstrated ability to independently manage projects, prioritize competing deadlines, and solve complex problems
- PharmD or Bachelor's Degree in Pharmacy preferred
- Active pharmacist license in good standing, where applicable
- Experience supporting mergers, acquisitions, system conversions, or large-scale operational change initiatives
- Knowledge of long-term care pharmacy regulations, reimbursement models, and compliance requirements
Benefits
- 401(k) Matching
- Medical, Dental & Vision
- Health Savings Accounts
- Flexible Spending Accounts
- Basic Life & AD&D Insurance
- Long-Term Disability
- Short-Term Disability
- Employee Assistance Program
- Paid Holidays
- Paid Sick Days
- Generous Vacation Benefits
Company overview
Guardian Pharmacy is a pharmaceutical company specializing in the manufacturing and distribution of pharmaceutical products. As a pharmaceutical manufacturer, Guardian Pharmacy focuses on developing, producing, and supplying medications to healthcare providers, pharmacies, and patients. The company operates within the pharmaceutical manufacturing sector, which involves the production of prescription drugs, over-the-counter medications, and potentially specialized pharmaceutical formulations. Pharmaceutical manufacturing companies like Guardian Pharmacy play a critical role in the healthcare ecosystem by ensuring the availability of essential medications, maintaining quality control standards, and adhering to regulatory requirements set by health authorities. These companies typically engage in various aspects of the pharmaceutical value chain, including research and development, formulation development, manufacturing processes, quality assurance, packaging, and distribution. Guardian Pharmacy's operations likely involve producing both generic and branded pharmaceutical products, serving healthcare markets with essential medicines that address various medical conditions and therapeutic needs.