Senior Manager, Strategy and Operations

We are seeking a highly motivated, execution-oriented Senior Manager, Strategy & Operations to join our growing ECG-AI team. This individual will be pivotal in translating our advanced AI algorithms into everyday clinical practice.

In this role, you will drive the operational blueprint for how ECG-AI is integrated into clinical workflows at our healthcare partner sites. You will lead clinical rollout strategy, manage long-term site relationships, track technology adoption, and spearhead high-priority strategic initiatives.

This role demands a strategic thinker who thrives in ambiguity, possesses strong cross-functional management skills, and can move seamlessly between high-level strategy and hands-on execution.

What You'll Do

1. Clinical Operations & Partner Readiness

• Design and Refine Clinical Workflows: Define, test, and implement standard operating playbooks detailing how ECG-AI insights are delivered, viewed, and actioned by clinical teams within their native workflows.
• Orchestrate Rollouts: Serve as the central operational quarterback for new site launches, aligning project timelines cross-functionally with Tempus connectivity, product, and partner-site technical teams without being responsible for the underlying IT build.
• Onboard Clinical Staff: Act as the operational face of Tempus during launches, educating and training hospital stakeholders (physicians, nursing staff, clinical coordinators, and administrators) on operational workflows and clinical utility.

2. Account & Relationship Management

• Drive Adoption: Serve as the primary relationship owner post-launch, monitoring how clinicians engage with ECG-AI and identifying operational levers to improve software utilization and clinical integration.
• Manage Account Health: Continually evaluate site performance and collaboration health, bridging the gap between clinical users and Tempus Product/Engineering teams to communicate user feedback and feature requests.
• Track Care Pathways: Collaborate with partner site leadership to track patient follow-up rates, ensuring that flagged patients are successfully directed to the correct diagnostic and treatment pathways.

3. Strategic Initiatives

• Scale the Program: Identify, evaluate, and execute strategic projects that improve deployment speed, scale account management processes, and lower the barriers to clinical adoption across a growing list of major health systems.
• Build Operational Infrastructure: Turn ambiguous, early-stage challenges into repeatable, documented processes that the broader team can use to scale the ECG-AI footprint.
• Support Commercial & Market Growth: Support market expansion initiatives, including clinical validation partnerships, ROI case studies, and cross-functional preparation for new algorithmic expansions.

Qualifications

Required

• Experience: 6+ years of professional experience in strategy and operations, management consulting, healthcare operations, customer success, or project management within healthcare, healthtech, or life sciences.
• Navigating Ambiguity: Proven ability to thrive in a fast-paced, rapidly evolving environment. A track record of building structure, processes, and clarity out of ambiguous situations.
• Cross-Functional Collaboration: Exceptional relationship-building skills with a proven ability to partner effectively with both technical teams (EHR, data engineering, connectivity) and non-technical stakeholders (physicians, hospital executives).
• Project Management & Execution: Strong organizational skills with the ability to manage multiple complex, multi-stakeholder account rollouts simultaneously.
• Communication: Excellent presentation and interpersonal skills, with the ability to establish credibility and influence clinical and administrative leadership.

Preferred

• Background: Prior experience working in a high-growth startup or a management consulting firm is highly encouraged.
• Education: MBA, MHA, or equivalent advanced degree is a plus, but not required.
• Domain Knowledge: Familiarity with hospital health systems, clinical workflows, or cardiology services.