Senior NetSuite Business Systems Analyst
Luna Innovations
Summary
This role is the primary NetSuite and Arena PLM systems resource, translating Manufacturing, Engineering, Product Management and Sales Operations needs into scalable system solutions. This hands-on role will advance capabilities across MRP, BOM and item governance, work orders, advanced procurement, NPI workflows, integrations, and process automation.
Job description
Manufacturing & Product Systems
- Drive the continued implementation and optimization of NetSuite MRP for the OCT Business Unit.
- Establish item and BOM data governance in NetSuite, including tools and controls that identify gaps, stale records, and data-quality issues that affect MRP and production.
- Configure and support NetSuite work orders, operation-task data, and production-readiness processes.
- Establish NetSuite as the authoritative system for ERP-native data and processes, including items, pricing, lead times, orders, inventory, fulfillment, and costing.
- Partner with Sales and Customer Operations to ensure NetSuite provides the accurate product, pricing, lead-time, order, and fulfillment information needed to support customers.
- Own the Arena PLM system architecture and configuration, including workflow design, automation, permissions, reporting, and NetSuite integration, in partnership with Engineering, Manufacturing, Product Operations, and Quality & Product Control.
- Configure Arena Projects to support the OCT NPI process, including stage-gate templates, entry and exit criteria, task assignments, approvals, and controlled documentation.
- Configure and improve Arena BOM, revision, and ECO workflows in partnership with Q&PC, which retains process ownership, while reducing manual administration and ensuring approved changes are accurately transferred to NetSuite.
Development, Automation & Integrations
- Develop and maintain NetSuite workflows, SuiteScript solutions, and process automations that improve efficiency, data quality, and controls.
- Design, implement, and support the Arena–NetSuite integration that transfers approved items, BOMs, revisions, and supplier data from product development into production.
- Design and maintain reliable NetSuite–Salesforce integrations for product, pricing, lead-time, order, backlog, shipment, and fulfillment information.
- Improve or replace manual CSV-based processes to transfer information between NetSuite and Salesforce.
- Partner with the Salesforce Systems Administrator to coordinate cross-system changes and prevent unintended downstream impacts.
- Own the NetSuite components of Celigo integrations, including technical monitoring, error resolution, and credential management in coordination with IT.
- Develop reconciliation and exception controls that identify failed integrations, missing records, conflicting values, and cross-system data-quality issues.
- Partner with the Analytics & AI role to provide governed and documented NetSuite data for Bookings, Billings, Backlog, forecast, profitability, and operational reporting.
Governance, Support & Adoption
- Serve as the primary NetSuite and Arena partner for Manufacturing, Engineering, Product Operations, Sales Operations and Customer Operations.
- Evaluate business needs and determine whether the appropriate solution is system configuration, automation, integration, data correction, or process change.
- Diagnose configuration, code, integration, data, and process issues and drive them through resolution.
- Lead requirements, prioritization, testing, release management, user training, and adoption for NetSuite and Arena enhancements.
- Maintain system and process documentation, build internal expertise, and reduce reliance on external consultants and individual knowledge holders.
Requirements
- Five or more years of hands-on NetSuite functional, configuration, and development experience, including proficiency with SuiteScript 2.x, SuiteQL, saved searches, workflows, and custom records.
- Experience configuring or developing ERP solutions within a manufacturing, inventory, distribution, or supply-chain environment, with working knowledge of MRP, BOM structures, work orders, inventory, procurement, and lead-time management.
- Experience building or maintaining NetSuite integrations using SuiteTalk, REST APIs, OAuth, and related data-extraction methods.
- Demonstrated ability to work directly with Manufacturing, Engineering, Supply Chain, Sales Operations, or Finance stakeholders and translate business requirements into scalable NetSuite solutions.
- Ability to determine whether issues originate in system configuration, custom code, integration logic, source data, or business-process execution and drive them through resolution.
- Experience with Celigo, Boomi, MuleSoft, or a comparable integration platform supporting ERP, CRM, or PLM integrations.
- Experience creating NetSuite saved searches, exception reporting, or SuiteAnalytics workbooks that support operational visibility, data quality, controls, or financial processes.
- Experience leading requirements, testing, documentation, training, and adoption for significant system or process changes.
- Strong ability to communicate technical issues and solutions clearly to business and technical stakeholders.
- Ability to travel occasionally to other Luna locations as needed.
- NetSuite certification, such as SuiteFoundation, Administrator, ERP Consultant, or a manufacturing-related certification.
- Experience configuring Arena PLM for BOM management, revision control, ECO workflows, product releases, and NPI stage-gate processes.
- Experience integrating Arena or another PLM platform with NetSuite or a comparable ERP.
- Experience supporting bidirectional NetSuite–Salesforce data flows or the Celigo NetSuite–Salesforce connector.
- Working knowledge of Python and the ability to understand scripts that consume or transform NetSuite API data.
- Experience in a hardware, electronics, photonics, or precision-manufacturing environment.
- Experience bringing previously outsourced ERP configuration, development, and support capabilities in-house.
Company overview
Luna Innovations is a technology company specializing in fiber optic sensing and measurement solutions for various industries including aerospace, automotive, energy, and healthcare. The company develops and manufactures advanced optical sensing systems that enable precise measurement of strain, temperature, and other physical parameters in challenging environments. Luna's proprietary technology utilizes distributed fiber optic sensing to provide real-time monitoring capabilities across extensive distances, making it valuable for structural health monitoring, industrial process control, and medical applications. The company's innovative approach combines photonics expertise with advanced signal processing algorithms to deliver high-performance sensing solutions. While primarily focused on industrial applications, Luna's technology has significant potential in medical device applications for monitoring physiological parameters and medical equipment performance. The company operates at the intersection of optics, electronics, and software development, creating integrated systems that address complex measurement challenges across multiple sectors.