Senior Operations Associate
Headway
Summary
Headway's mission is to build a new mental healthcare system everyone can access by solving the biggest barrier to care: insurance. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients.
Job description
As a Senior Operations Associate, you will operationalize and scale core workflows that deliver real-world impact to hundreds of thousands of patients and providers around the country. You will design and implement world-class execution strategy to ensure high-quality operations and act as an operational bridge to product and data teams.
You Will
- Drive the build, execution, monitoring & ongoing implementation of scalable products and processes that enable us to deliver on core business challenges
- Leverage your operational expertise to identify opportunities for improved efficiency and automation
- Support and lead cross-functional efforts with our product, engineering, payer, and CX teams to drive core ops processes and achieve team OKRs
You'd be a great fit if…
- You have 3-5 years of experience in consulting / operations / investment banking or related experience; operations experience at a high-growth startup is a plus
- You are a self-starter, and are constantly pushing toward clarity and execution
- You are highly data-driven and can drive complex analyses to identify key actionable insights
- You are a collaborator who proactively partners across teams while holding others and yourself accountable for business results
- You are a systems thinker, inclined to solve problems with product and automation
Requirements
- 3-5 years of experience in consulting / operations / investment banking or related experience
- Operations experience at a high-growth startup is a plus
- Self-starter constantly pushing toward clarity and execution
- Highly data-driven with ability to drive complex analyses to identify actionable insights
- Collaborator who proactively partners across teams and holds self and others accountable
- Systems thinker inclined to solve problems with product and automation
Benefits
- Equity Compensation
- Medical, Dental & Vision
- HSA / FSA
- 401(k)
- Work-from-Home Stipend
- Therapy Reimbursement
- 16-week Parental Leave
- Carrot Fertility Reimbursement
- 13 Paid Holidays
- Holiday Break
- Flexible PTO
- Employee Assistance Program
- Training & Professional Development
Company overview
Headway is a technology-driven mental health care platform that connects patients with therapists and mental health professionals. The company operates as a digital healthcare provider, focusing on making mental health services more accessible and affordable. Headway's platform streamlines the process of finding in-network therapists, handling insurance verification, and managing appointments, thereby reducing barriers to mental health care. The company works with a network of licensed therapists and counselors across various specialties, offering services for individuals, couples, and families. By leveraging technology to simplify administrative processes, Headway enables mental health professionals to focus more on patient care while expanding access to services for those seeking treatment. The platform addresses critical challenges in mental health care delivery, including insurance complexity, provider availability, and appointment scheduling efficiency. Headway represents the growing trend of digital health solutions that combine healthcare delivery with technology infrastructure to improve patient outcomes and provider experiences in the mental health sector.