Senior Operations Specialist, Order Management
Regeneron Pharmaceuticals
Summary
At Regeneron, we use science and innovation to develop life-changing medicines for people with serious diseases. We are seeking a Senior Supply Operations Specialist to join our IOPS Supply Chain team, managing the receipt and fulfillment of Clinical and Commercial product orders while ensuring timely patient access to our medicines. In this role, you will facilitate batch disposition, manage tolling relationships with external partners, and coordinate cross-functionally to track and deliver orders — while collaborating with Supply Chain, Manufacturing, Quality, Finance, and CMO teams.
Job description
Discover your role
- Facilitate the site batch disposition process, participate in functional batch disposition meetings, and drive batch-impacting events toward closure to ensure timely disposition of internal and external batches
- Act as the key point of contact for tolling relationships with external partners, implementing Regeneron's toll manufacturing processes and maintaining business relationships to ensure efficient product delivery against required schedules
- Manage PO and order ticket acknowledgment and acceptance processes within agreed timelines; monitor key milestones, identify risks, and coordinate cross-functional mitigation plans to maintain timelines and minimize delays
- Work closely with cross-functional teams including Supply Chain, DP Manufacturing, CMC-PM, Pack and Label, Finance, Tax, Quality, and Warehouse and Logistics to track and execute incoming customer orders
- Establish and manage key business intelligence reports to accurately communicate order status from receipt through implementation; facilitate meetings with customers and stakeholders to review pipeline status
- Enable continuous cross-site alignment between Rensselaer and Raheen, conducting gap analyses and driving actions to remove identified misalignments
- Ensure effective, accurate, and timely communication of order status, constraints, and mitigation plans to internal functional areas; report risks and follow proper escalation paths as necessary
Requirements
- Bachelor's degree in Business, Supply Chain Management, or a Science discipline
- 5+ years of Supply Chain Management experience
- Proficiency in MS Office, Excel, Oracle, PowerPoint, and Access Database
- Pharmaceutical or biotechnology experience a plus
- Master's degree a plus
- Lean/Continuous Improvement knowledge a plus
- APICS certification a plus
Benefits
- Annual bonuses
- Incentive plans
- Equity awards
- Pension or retirement benefits
- 401(k) company match
- Health and wellness programs
- Fitness centers
- Insurance benefits
- Paid time off
- Family support benefits
Company overview
Regeneron Pharmaceuticals is a leading American biotechnology company founded in 1988 and headquartered in Tarrytown, New York. The company specializes in inventing, developing, and commercializing life-transforming medicines for people with serious diseases. Regeneron is renowned for its innovative antibody technologies and has developed several groundbreaking therapies, including EYLEA® for retinal diseases, DUPIXENT® for inflammatory conditions, and the COVID-19 antibody cocktail REGEN-COV®. The company operates with a strong focus on research and development across multiple therapeutic areas including ophthalmology, oncology, cardiovascular diseases, and rare genetic disorders. Regeneron's proprietary VelocImmune® technology platform enables the rapid generation of fully human monoclonal antibodies. With over 15,000 employees globally and annual revenues exceeding $14 billion, Regeneron has established itself as a major force in the biotechnology industry, consistently ranking among the top-performing pharmaceutical companies and maintaining a robust pipeline of investigational therapies.