Senior Order Execution Analyst
Roche
Summary
The Senior Order Execution Analyst serves as a high-visibility lead and operational liaison for the US direct delivery business. Reporting within the Diagnostics Supply Chain, this senior individual contributor drives order-to-delivery alignment, proactive volume management, and cross-functional transparency without direct people management responsibilities. By serving as the primary operational bridge between US Commercial Leadership and Operations, this role is critical in mitigating operational bottlenecks, coordinating customer allocations, and executing financial alignment at key reporting periods.
Job description
The Opportunity
- Act as the primary operational liaison between US Commercial Leadership and Supply Chain Operations to align order execution capabilities with commercial expectations.
- Lead end-of-month, end-of-quarter, and end-of-year financial tracking, providing operational visibility into order cut-offs, revenue risks, and delivery schedules.
- Collaborate with the commercial team to partner with key customers on volume level-loading strategies using contracts, scheduling agreements, and baseline delivery smoothing.
- Proactively manage all direct delivery change requests early in the order lifecycle to minimize downstream warehouse and shipping disruptions.
- Lead the operational execution of customer allocation plans during material bottlenecks or stockouts.
- Smooth out large, unexpected single-line delivery spikes to protect warehouse capacity and operational workflow.
- Partner with Demand Planning and Inventory Control to provide early warnings and transparent order allocations to sales teams.
- Execute and monitor high-priority US direct customer orders in SAP SD, ensuring accuracy in pricing, material availability, and delivery schedules.
- Troubleshoot complex order flow exceptions and serve as the senior point of escalation for operational roadblocks.
- Continuously audit and optimize US-specific order master data to drive first-time-right execution.
- Partner with planning, inventory control, shipping, and commercial operations to resolve order issues and ensure smooth order-to-delivery execution.
- Collaborate with other Order Execution Analysts to investigate escalated or complex order-related issues.
- Communicate proactively with internal and external stakeholders regarding order status, changes, and compliance risks.
- Identify and support process improvement opportunities in order processing and order-to-cash workflows.
- Support local and global projects related to supply chain order execution and system optimization.
Who you are
Required
- Bachelor's degree in Supply Chain, Business, Operations, or a related field.
- 4+ years of B2B experience in supply chain, order management, or logistics execution.
- Advanced proficiency in SAP SD (Order Management) and strong data analysis skills (Excel, Google Sheets).
- Demonstrated experience acting as a functional lead, coordinator, or liaison between sales/commercial and operations teams.
- Strong skills in Microsoft Office (Excel, PowerPoint, Word) and Google Suite.
Preferred
- Experience supporting high-volume transactional order flows in a regulated industry (life sciences, medical devices, in-vitro diagnostics preferred).
- Excellent professional communication skills (written and verbal) and ability to work across cultures.
- Strong attention to detail and technical accuracy when handling transactional changes.
- Strong financial acumen regarding order-to-cash cycles and period-end close tracking.
Requirements
- Bachelor's degree in Supply Chain, Business, Operations, or a related field
- 4+ years of B2B experience in supply chain, order management, or logistics execution
- Advanced proficiency in SAP SD (Order Management)
- Strong data analysis skills (Excel, Google Sheets)
- Demonstrated experience acting as a functional lead, coordinator, or liaison between sales/commercial and operations teams
- Strong skills in Microsoft Office (Excel, PowerPoint, Word) and Google Suite
- Experience supporting high-volume transactional order flows in a regulated industry (preferred)
- Excellent professional communication skills (written and verbal)
- Strong attention to detail and technical accuracy
- Strong financial acumen regarding order-to-cash cycles and period-end close tracking
Benefits
- Annual bonus
- Healthcare
Company overview
Roche is a Swiss multinational healthcare company and a global pioneer in pharmaceuticals and diagnostics, founded in 1896 and headquartered in Basel, Switzerland. As the world's largest biotech company and the fifth-largest pharmaceutical company by revenue, Roche operates through two primary divisions: Pharmaceuticals and Diagnostics. The company is renowned for its leadership in personalized healthcare, combining strengths in both drug development and diagnostic testing to deliver tailored treatments for patients. Roche maintains a strong focus on oncology, immunology, infectious diseases, ophthalmology, and central nervous system disorders, with a portfolio that includes over 30 medicines on the World Health Organization's Model Lists of Essential Medicines. The company owns significant subsidiaries including Genentech, Chugai Pharmaceuticals, Ventana Medical Systems, and Foundation Medicine. With approximately 103,000 employees worldwide and operations in over 100 countries, Roche has established itself as a leader in cancer treatments globally while maintaining a robust pipeline of innovative therapies and diagnostic solutions. The company's commitment to sustainability has been recognized through ten consecutive years as Group Leader in the Dow Jones Sustainability Indices within the Pharmaceuticals, Biotechnology & Life Sciences Industry.