Senior Patient Access Representative | Medical Oncology Clinic | 40 hrs/week
Sanford Health
Summary
Sanford Hematology / Oncology Clinic is located in the Edith Sanford Cancer Center on the Sanford campus. It's a very fast-paced clinic that includes Palliative Care and an Infusion Center. As a Senior Patient Access Representative, you will use your talents to impact the patient journey by helping patients gain access to care. This position is primarily scheduling via phone with our patients and Sanford's various scheduling departments, as well as occasional front facing with in-person patient registration.
Job description
Department Details
Sanford Hematology / Oncology Clinic is located in the Edith Sanford Cancer Center on the Sanford campus. It's a very fast-paced clinic that includes Palliative Care and an Infusion Center. As a Senior Patient Access Representative, you will use your talents to impact the patient journey by helping patients gain access to care. This position is primarily scheduling via phone with our patients and Sanford's various scheduling departments, as well as occasional front facing with in-person patient registration.
Hours: Monday – Friday with hours ranging from 7:00am – 5:00pm
Summary
The Senior Patient Access Representative serves as a liaison between patients, families, physicians and medical support staff.
Job Description
Specific duties vary by location and may include the following:
- Collaborates with multi-disciplinary team to ensure medical services are appropriately scheduled for patient.
- Requires depth of knowledge of service line to proficiently review procedure/surgery orders, as well as appropriately schedule all necessary resources to perform the procedure/surgery.
- Responsible for resource management and resolving conflicts.
- Serves as a liaison between provider and supporting providers.
- Manages provider schedules.
- May collaborate with patients and providers to demonstrate medical necessity to insurance companies and obtain required prior authorization.
- May perform registration duties and work the front desk.
- May train and mentor new employees.
- May serve as an electronic medical record (EMR) super user.
- Displays professionalism and promotes an atmosphere of mutual respect and cooperation.
- Must be able to work independently, as well as part of a team.
- Must always maintain confidentiality of sensitive information.
- Uses problem solving and critical thinking skills to resolve issues and seeks guidance from leadership when appropriate.
- Must demonstrate proficiency in computer skills and use of multi-line telephone.
Qualifications
High school diploma or equivalent preferred; post-secondary education helpful.
Previous medical office experience preferred. Prior electronic medical records (EMR) experience is preferred. Must have knowledge of medical terminology; customer service skills essential. Six months' customer service experience desired.
Requirements
- High school diploma or equivalent preferred
- Post-secondary education helpful
- Previous medical office experience preferred
- Prior electronic medical records (EMR) experience preferred
- Must have knowledge of medical terminology
- Customer service skills essential
- Six months' customer service experience desired
- Must demonstrate proficiency in computer skills and use of multi-line telephone
- Must be able to work independently, as well as part of a team
- Must always maintain confidentiality of sensitive information
Company overview
Sanford Health is one of the largest integrated healthcare delivery systems in the United States, operating as a nonprofit organization headquartered in Sioux Falls, South Dakota. Founded in 1894, the organization has grown into a comprehensive health system with 44 medical centers, 482 clinics, and more than 200 senior living facilities across 26 states and nine countries. Sanford Health provides a full spectrum of healthcare services including acute care hospitals, specialty clinics, senior care through the Good Samaritan Society, genomic medicine, global clinics, and the Sanford Health Plan insurance program. The system employs over 48,000 healthcare professionals including 1,400 physicians and delivers care through five Centers of Excellence: Cancer, Children's, Heart, Orthopedics/Sports Medicine, and Women's Health. Annually, Sanford Health handles approximately 5.3 million outpatient visits, 84,000 admissions, and 136,000 surgeries. The organization is also actively involved in medical research and education through partnerships with academic institutions, positioning itself as a regional healthcare leader in the Midwest with expanding international presence.