Senior Patient Access Representative
Sanford Health
Summary
Surgery Scheduling team. Scheduling surgeries online or by phone. Works closely with clinic and OR teams.
Job description
Department Details
Surgery Scheduling team. Scheduling surgeries online or by phone. Works closely with clinic and OR teams.
Summary
The Senior Patient Access Representative serves as a liaison between patients, families, physicians and medical support staff.
Job Description
Specific duties vary by location and may include the following:
- Collaborates with multi-disciplinary team to ensure medical services are appropriately scheduled for patient.
- Requires depth of knowledge of service line to proficiently review procedure/surgery orders, as well as appropriately schedule all necessary resources to perform the procedure/surgery.
- Responsible for resource management and resolving conflicts.
- Serves as a liaison between provider and supporting providers.
- Manages provider schedules.
- May collaborate with patients and providers to demonstrate medical necessity to insurance companies and obtain required prior authorization.
- May perform registration duties and work the front desk.
- May train and mentor new employees.
- May serve as an electronic medical record (EMR) super user.
- Displays professionalism and promotes an atmosphere of mutual respect and cooperation.
- Must be able to work independently, as well as part of a team.
- Must always maintain confidentiality of sensitive information.
- Uses problem solving and critical thinking skills to resolve issues and seeks guidance from leadership when appropriate.
- Must demonstrate proficiency in computer skills and use of multi-line telephone.
Requirements
- High school diploma or equivalent preferred
- Post-secondary education helpful
- Previous medical office experience preferred
- Prior electronic medical records (EMR) experience preferred
- Must have knowledge of medical terminology
- Customer service skills essential
- Six months' customer service experience desired
Company overview
Sanford Health is one of the largest integrated healthcare delivery systems in the United States, operating as a nonprofit organization headquartered in Sioux Falls, South Dakota. Founded in 1894, the organization has grown into a comprehensive health system with 44 medical centers, 482 clinics, and more than 200 senior living facilities across 26 states and nine countries. Sanford Health provides a full spectrum of healthcare services including acute care hospitals, specialty clinics, senior care through the Good Samaritan Society, genomic medicine, global clinics, and the Sanford Health Plan insurance program. The system employs over 48,000 healthcare professionals including 1,400 physicians and delivers care through five Centers of Excellence: Cancer, Children's, Heart, Orthopedics/Sports Medicine, and Women's Health. Annually, Sanford Health handles approximately 5.3 million outpatient visits, 84,000 admissions, and 136,000 surgeries. The organization is also actively involved in medical research and education through partnerships with academic institutions, positioning itself as a regional healthcare leader in the Midwest with expanding international presence.