Senior Practice Assistant II
Mass General Brigham
Summary
North End Waterfront Health | Boston, MA. Make an Impact in a Patient-Centered Practice. Join our team as a Senior Clinic/Practice Assistant and help keep a busy clinical practice running smoothly. In this non-patient-care role, you will combine advanced administrative expertise, strong customer service, and day-to-day team support to create an efficient, welcoming experience for patients and colleagues.
Job description
Job Summary
North End Waterfront Health | Boston, MA. Make an Impact in a Patient-Centered Practice. Join our team as a Senior Clinic/Practice Assistant and help keep a busy clinical practice running smoothly. In this non-patient-care role, you will combine advanced administrative expertise, strong customer service, and day-to-day team support to create an efficient, welcoming experience for patients and colleagues.
What You’ll Do
- Coordinate appointments, respond to routine inquiries, and support patient check-in and check-out.
- Process billing forms, scan documents into the patient medical record/LMR, and accept co-payments when required.
- Serve as a “Super User” for scheduling, registration, and billing systems; train and assist team members.
- Handle advanced scheduling functions, which may include surgical scheduling and schedule changes or blocking.
- Provide functional guidance to Office and Practice Assistants and, with the Supervisor, help oversee daily staff activities.
- Screen and route messages related to prior authorizations, provider questions, prescription refills, and test results.
What You’ll Bring
- High school diploma or equivalent required; experience cannot be substituted for this requirement.
- Three to five years of office experience required.
- Bilingual Spanish required.
- Advanced Microsoft Outlook, Word, Excel, and PowerPoint skills, along with strong knowledge of office operations and procedures.
- Clear written and verbal communication, sound judgment, and confidence handling non-routine calls and routine issue resolution.
- Strong organization, time management, proofreading, and editing skills, with the ability to manage multiple priorities and follow established protocols.
Additional Job Details
Schedule: Monday–Friday, 8:30 a.m.–5:00 p.m., with possible Monday and Wednesday evenings and a Saturday rotation. Primary location: 15–33 Tufts Street, North End Waterfront Health, Boston. Coverage: Occasional support for the North End Vision department may be required.
Requirements
- High school diploma or equivalent required; experience cannot be substituted for this requirement.
- Three to five years of office experience required.
- Bilingual Spanish required.
- Advanced Microsoft Outlook, Word, Excel, and PowerPoint skills, along with strong knowledge of office operations and procedures.
- Clear written and verbal communication, sound judgment, and confidence handling non-routine calls and routine issue resolution.
- Strong organization, time management, proofreading, and editing skills, with the ability to manage multiple priorities and follow established protocols.
Benefits
- Medical, Dental & Vision
- Tuition Reimbursement
- Paid Time Off
- 50% off MBTA passes
- Childcare Resources
- Emergency Backup Care
- 403(b) Retirement Plan
- Cash Balance Retirement Plan
- Tax-Sheltered Annuity
- Entertainment Discounts
- Recreation Discounts
Company overview
Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.