Senior Practice Assistant
Mass General Brigham
Summary
Department: OBGYN. Schedule: Monday–Friday, business hours, onsite. As a Senior Practice Assistant, you'll be at the center of a busy clinical practice, helping patients, supporting providers, and keeping daily operations moving smoothly.
Job description
Job Summary
Department: OBGYN. Schedule: Monday–Friday, business hours, onsite. As a Senior Practice Assistant, you'll be at the center of a busy clinical practice, helping patients, supporting providers, and keeping daily operations moving smoothly.
What You'll Do
- Coordinate patient appointments and complex provider schedules
- Support patients with scheduling and general inquiries
- Manage surgical scheduling and other advanced scheduling needs
- Serve as a Super User for registration, scheduling, and billing systems
- Guide and support Office and Practice Assistants
- Partner with leadership on day-to-day practice operations
- Manage prior authorizations, prescription refill requests, test results, and provider messages
- Support billing, medical records, and co-payment collection
What You'll Bring
- High school diploma or equivalent required
- 3–5 years of office or administrative experience
- Strong proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint
- Excellent communication and customer service skills
- Strong organizational and time-management skills with the ability to manage multiple priorities
- Ability to prepare, edit, and proofread professional correspondence
- Strong attention to detail and accuracy
- Collaborative approach with the ability to follow established processes and work effectively as part of a team
- Knowledge of general office operations and administrative procedures
Requirements
- High school diploma or equivalent required
- 3–5 years of office or administrative experience
- Strong proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint
- Excellent communication and customer service skills
- Strong organizational and time-management skills with the ability to manage multiple priorities
- Ability to prepare, edit, and proofread professional correspondence
- Strong attention to detail and accuracy
- Collaborative approach with the ability to follow established processes and work effectively as part of a team
- Knowledge of general office operations and administrative procedures
Benefits
- Medical, Dental & Vision
- 403(b) Retirement Plan
- Tuition Reimbursement
- Discounted MBTA Pass
- Paid Time Off
Company overview
Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.