Senior Practice Assistant - Thoracic Surgery
Mass General Brigham
Summary
Join a nationally recognized Thoracic Surgery team and play a critical role in coordinating exceptional patient care. We are seeking an experienced Senior Practice Assistant to support a busy Thoracic Surgery practice at MGH. This is a traditional practice-based administrative role where you will be assigned to specific physicians, supporting their practices and helping coordinate their patients' care from office visits through surgery and follow-up.
Job description
Job Summary
Join a nationally recognized Thoracic Surgery team and play a critical role in coordinating exceptional patient care. We are seeking an experienced Senior Practice Assistant to support a busy Thoracic Surgery practice at MGH. This is a traditional practice-based administrative role where you will be assigned to specific physicians, supporting their practices and helping coordinate their patients' care from office visits through surgery and follow-up.
What You'll Do
- Provide dedicated administrative support to assigned Thoracic Surgery physicians and help manage their day-to-day practices
- Coordinate office visits, surgical procedures, radiology testing, pre-operative testing, and post-operative appointments
- Manage physician calendars, schedules, and administrative needs
- Coordinate financial clearance, insurance authorizations, referrals, and required surgical documentation
- Assist with phone triage, patient check-in/check-out, and patient registration
- Serve as a key point of contact for patients and families, helping guide them throughout their surgical journey
- Maintain accurate patient information and utilize Epic, including OpTime, Patient Gateway, and other electronic systems
- Partner with physicians, nurses, administrative staff, and external providers to ensure seamless care coordination
- Support billing, financial, and insurance-related processes associated with patient and surgical services
What You'll Bring
- High school diploma or GED required; additional education, secretarial certification, or relevant administrative training preferred
- Equivalent combinations of education and experience will be considered
- 3–5 years of administrative, medical office, or healthcare support experience required
- Previous surgical scheduling experience and knowledge of insurance authorizations, referrals, and specialty practice operations strongly preferred
- Experience supporting physicians or providers in a fast-paced clinical environment preferred
- Strong organizational skills with the ability to confidently manage complex schedules and competing priorities
- Excellent communication, interpersonal, and customer service skills with a patient-centered approach
- Advanced computer skills; experience with Epic, including OpTime, and Patient Gateway preferred
- Knowledge of healthcare operations, medical terminology, managed care, patient financial services, and applicable healthcare regulations
- Ability to work independently, exercise sound judgment, maintain confidentiality, and collaborate effectively with a multidisciplinary team
Schedule & Work Model
Hours: 8:30 a.m.–5:00 p.m. Hybrid: Opportunity to work remotely 1 day per week.
Requirements
- High school diploma or GED required
- 3–5 years of administrative, medical office, or healthcare support experience required
- Previous surgical scheduling experience strongly preferred
- Knowledge of insurance authorizations, referrals, and specialty practice operations strongly preferred
- Experience supporting physicians or providers in a fast-paced clinical environment preferred
- Strong organizational skills with the ability to manage complex schedules and competing priorities
- Excellent communication, interpersonal, and customer service skills
- Advanced computer skills
- Experience with Epic, including OpTime, and Patient Gateway preferred
- Knowledge of healthcare operations, medical terminology, managed care, patient financial services, and applicable healthcare regulations
- Ability to work independently, exercise sound judgment, maintain confidentiality, and collaborate effectively with a multidisciplinary team
Benefits
- Medical, Dental & Vision
- Retirement & Savings Programs
- Paid Time Off
- Life, AD&D & Disability Insurance
- Tuition Assistance
- Employee Assistance Program
- Child & Dependent Care Support
- Voluntary Benefits & Perks
Company overview
Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.