Senior Product Designer, Complex Care

What you'll do

• Design elegant, intuitive, and high-quality product experiences across our complex care member and provider experiences.
• Bring a strong visual point of view to improve the overall look, feel, and usability of our products.
• Work with your pod to identify and understand user problems and translate them into clear, compelling solutions.
• Rapidly deliver polished, production-ready designs that balance craft with speed.
• Partner with cross-functional teammates to validate what to build and ensure solutions drive measurable impact.
• Continuously refine and elevate the design quality of shipped experiences through iteration and attention to detail.
• Contribute to and evolve our design system to ensure consistency, scalability, and a high bar for quality.
• Clearly communicate design decisions and rationale through high-quality artifacts and presentations.
• Combine empathy, curiosity, and strong design instincts to create experiences that feel simple, thoughtful, and human.

What success looks like

• Impact on business metrics: Drive improvements in conversion, engagement, and retention across key complex care journeys.
• Impact on design metrics: Maintain or increase the Member Experience's high system usability scale (SUS).
• Elevated product quality: Noticeable improvements in visual design, usability, and overall product polish.
• Speed with craft: Consistently deliver high-quality work quickly, balancing iteration with a strong attention to detail.

What you'll bring

• At least 5 years of experience designing digital products, with a strong track record of shipping high-quality user experiences.
• A portfolio that demonstrates strong visual design skills, attention to detail, and a refined design sensibility.
• Experience working cross-functionally with Product Management and Engineering to bring ideas to life quickly and effectively.
• Strong communication skills and the ability to clearly articulate design decisions.
• Ability to move fast without sacrificing quality—comfortable operating in an iterative, product-driven environment.
• High bar for visual design, interaction design, and overall user experience.
• Comfort using data and feedback to inform decisions, while maintaining strong design judgment.
• Experience working with and contributing to design systems.
• Expertise with Figma and prototyping and developing skillset working with AI in your design process.
• Love for design: you care deeply about craft, details, and creating experiences that feel simple, beautiful, and well-considered.
• Above all, you are empathetic, thoughtful, and curious.

Nice to have

• Experience in the specialty care or mental health space
• Experience working on enterprise software or complex workflows
• Experience ideating, prototyping, and shipping with AI tools