Senior Project Manager

Project Management Leadership and Accountability

• Holds full accountability for the successful delivery of customer outcomes by applying best practices in project organization, stakeholder engagement, benefits realization, risk and issue management, planning and control, change management, and quality assurance.
• Oversees the operational execution of assigned projects, acting as the primary liaison among external clients, internal project teams, sales, clinical product specialists, and line management.
• Leads and coordinates one or more cross-regional project teams, ensuring alignment and progress across all workstreams.
• Lead customer IT and clinical workstream meetings in partnership with engineers and customer success managers as a subject matter expert with the suite of medical device and software offerings.
• Serves as the main point of contact for external clients, managing project scope, scheduling and facilitating communications, coordinating clinical and technical requirements, and guiding the project through planning, training, execution, and go-live phases.
• Provides strategic technical and analytical insights to leadership and governance bodies to support informed decision-making.
• Ensures all project documentation is properly maintained, stored, and shared with relevant team members to support ongoing customer needs.
• Develops and maintains comprehensive project plans, meeting documentation, and progress reports to track all technical and clinical project activities.
• Monitors project performance using defined metrics and tools to ensure alignment with goals and timelines.
• Facilitates collaboration across internal and external clinical and technical teams, ensuring all requirements and outcomes are documented and met.
• Communicates significant project impacts and account health updates to internal and external stakeholders in a timely and transparent manner.
• Leads and facilitates project kick-offs and milestone meetings, both onsite and remotely, in accordance with established methodologies.
• Ensures the completion and proper archiving of all project deliverables and documentation in approved repositories.

Risk Mitigation and Issue Resolution

• Proactively manages risks across all project dimensions to minimize disruptions and ensure strong customer adoption.
• Maintains control over project constraints: scope, cost, schedule, and measurable outcomes to ensure successful delivery.
• Identifies and resolves project issues promptly to meet productivity, quality, and client satisfaction goals.
• Escalates critical risks and issues to leadership as appropriate, ensuring transparency and timely intervention.

Operational Improvements

• Stays current with advancements in project management methodologies and contributes to the continuous improvement of service delivery practices.
• Oversees all phases of the project lifecycle—from intake through implementation and closure—ensuring alignment with Implementation Services best practices and policies.
• Ensures full compliance with all corporate, IT, and customer-specific policies and standards, including those of Medtronic.

Differentiating Factors

• Autonomy: Operates independently with minimal supervision, determining strategic approaches to complex challenges. Provides coaching and oversight to junior team members and may lead projects or processes.
• Organizational Impact: Drives the success of entire projects or processes, building consensus and fostering collaboration to meet team and organizational objectives.
• Innovation and Complexity: Tackles complex, multi-dimensional problems requiring deep understanding across domains. Recommends and implements process, system, or product improvements to enhance performance. Balances strategic vision with tactical execution.
• Communication and Influence: Engages with C-suite executives, senior leaders, clients, vendors, and partners. Communicates critical updates, negotiates outcomes, and influences decision-making through briefings and strategic dialogue.

Professional Requirements

• Demonstrates strong leadership and accountability for project outcomes.
• PMP or equivalent industry certification preferred.
• Exceptional communication skills, with the ability to engage effectively at all organizational levels, including executive leadership.
• Capable of managing multiple complex projects while aligning with broader organizational goals.
• Highly organized with strong attention to detail and the ability to manage competing priorities.
• Skilled in influencing cross-functional and external teams toward shared goals.
• Recognizes when to escalate issues and engage governance structures.
• Offers strategic insights and recommendations to support diverse stakeholder needs.
• Operates with urgency and a results-driven mindset.
• Understands stakeholder roles and resource alignment within project teams.
• Willing to travel occasionally for strategic and complex customer engagements.
• Ability to oversee technical projects involving infrastructure deployment, cloud migration, and security enhancements.
• Experience with system administration, virtualization, and secure networking to manage cross-functional teams, coordinate IT implementations, and ensure compliance with industry standards.

Qualifications & Experience

• Education: Bachelor’s degree required; advanced degree preferred.
• Experience: Minimum of 7 years of direct experience in Healthcare IT or SaaS project management and implementation, either as a vendor or in a related consulting role.
• For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.