Senior Quality Manager, Learning and Capability
BD
Summary
The Senior Quality Manager, Learning & Capability is an individual contributor within Central Quality responsible for developing and continuously improving training, capability, and performance support solutions that strengthen quality performance, compliance, and culture. Reporting to the Director of Quality Training and Capability Development, this role partners with Process Owners, SMEs and leadership to identify capability needs and design fit-for-purpose learning strategies, qualification programs, performance support tools, trainer readiness that improve QMS execution, Quality Excellence, and adoption in the business. The role serves as the capability lead for assigned Quality programs. It also drives continuous improvement of the global Quality training management process and procedures, including standardization and efficiencies opportunities. Success is measured through improved workforce proficiency, process performance, learning effectiveness, and quality outcomes.
Job description
Responsibilities
Capability Solution Design & Development
- Partner with Process Owners, SMEs, and stakeholders to identify capability needs and design learning, qualification, certification, and performance support solutions that improve QMS execution and business performance.
- Lead the deployment of solutions, including rollout approach, trainer readiness, workshops and ongoing monitoring.
- Provide expert guidance on learning and performance methodologies to drive adoption, proficiency, and sustained performance.
Capability Program Leadership & Effectiveness
- Serve as the capability lead for assigned Quality programs, partnering with Process Owners to drive successful implementation, sustainment, and continuous improvement.
- With the process owners, establish and maintain trainer networks that support workforce readiness and adoption.
- Monitor program effectiveness and performance trends, using data and stakeholder feedback to strengthen capability, process performance, and quality outcomes.
Continuous Improvement, Governance & Compliance
- Provide process ownership or support for Central Quality training processes, ensuring effective governance, continuous improvement, and alignment with business and compliance needs.
- Ensure training and qualification activities are compliant, inspection-ready, and supported by appropriate documentation and controls.
- Leverage learning technologies, analytics, and approved AI-enabled tools to improve effectiveness, efficiency, and learner experience.
Qualifications & Experience
- Minimum BS Degree in Engineering or Science related field required.
- Eight (8+) years of experience in the medical device or pharmaceutical industries with knowledge of Quality Systems, training, capability development or related disciplines.
- Experience designing and implementing learning solutions, qualification programs, workflow learning, performance support tools, or capability-building initiatives.
- Experience with digital Learning applications including AI enabled tools.
- Strong facilitation, consultation, stakeholder management, and communication skills.
Preferred Qualifications
- Advanced degree or certification in Learning & Development, Learning Experience Design, Organizational Development or equivalent discipline.
- Experience supporting global or multi-site programs.
- Experience with audits, inspections, or compliance improvement initiatives.
Knowledge and Skills
- Quality Management Systems and regulatory compliance
- Capability development, learning design, and performance support
- Performance architecture and effectiveness measurement
- Facilitation, stakeholder consultation, and influence without authority
- Analytics, problem solving, and continuous improvement
- Learning agility, collaboration, and change management
Requirements
- Minimum BS Degree in Engineering or Science related field required.
- Eight (8+) years of experience in the medical device or pharmaceutical industries with knowledge of Quality Systems, training, capability development or related disciplines.
- Experience designing and implementing learning solutions, qualification programs, workflow learning, performance support tools, or capability-building initiatives.
- Experience with digital Learning applications including AI enabled tools.
- Strong facilitation, consultation, stakeholder management, and communication skills.
Benefits
- Total Rewards program
- Performance-based culture
- Competitive compensation package
Company overview
BD (Becton, Dickinson and Company) is one of the world's largest global medical technology companies, founded in 1897 and headquartered in Franklin Lakes, New Jersey. As a Fortune 500 company, BD specializes in developing, manufacturing, and selling medical devices, instrument systems, and reagents across three primary segments: BD Medical, BD Life Sciences, and BD Interventional. The company's extensive product portfolio includes medical equipment such as syringes, needles, infusion systems, diagnostic instruments, flow cytometers, and surgical devices. With over 70,000 employees worldwide and operations in virtually every country, BD focuses on advancing healthcare through innovations in medical discovery, diagnostics, and care delivery. The company has a rich history of pioneering medical technologies, including the first insulin injection device, the Vacutainer blood collection system, and numerous safety-engineered medical devices. BD's mission centers on improving clinical therapy for patients and enhancing clinical processes for healthcare providers while addressing global health challenges through strategic partnerships and continuous innovation.