Senior Radiology Clinical Specialist - West Coast
Medtronic
Summary
The Senior Radiology Clinical Specialist provides clinical, technical, and product knowledge support to existing and potential customers and employees in O-Arm Imaging & Navigation products. This role will cover the West Coast. Travel for this role is 70-75%.
Job description
Primary Responsibilities
Technical Support
- Setup, support, and conduct O-Arm Intraoperative Imaging clinical evaluations and on-site installations with surgeons and potential customers
- Work with hospital Physicists when testing O-arm for acceptance
- Troubleshoot system hardware and software to maximize system performance
- Maintain tools and test equipment properly and ensuring they are calibrated
- Follow and adhere to Standard Operating Procedures, including completing all necessary Regulatory forms
- Identify and escalate quality improvements
Customer Support
- Provide telephone clinical support to customers
- Update customer database for products installed, serial numbers, and surgeons trained, site specific information, open issues, following up on part returns and all open calls
- Notify sales representatives concerning site issues for follow-up
- Attend customer meetings, shows, and conventions to provide technical support
- Follow and adhere to MDT policies in regard to Travel and Entertainment expenses
Educational Support
- Educate and train hospital personnel, including radiology, OR staff, and physicians
- Serve as technical resource for surgeons, clinicians and others being trained
- Partner with other MDT business representatives, mainly CST, to drive equipment utilization
- Other duties as assigned/requested by management
Requirements
- Bachelor’s degree
- Minimum of 4 years of relevant experience, or advanced degree with a minimum of 2 years relevant experience
- Current RT Certification (ARRT)
- Prior technical service, support or training experience, OR experience
- Knowledge of the OR environment and working around sterile fields
- Knowledge of anatomy and medical terminology is important
- Solid aptitude for using mechanical and electronic devices
- Experience in conflict management
- Proficient in the use of PC software applications including Microsoft Office suite
- For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required
Benefits
- Health, Dental & Vision
- Health Savings Account
- Healthcare Flexible Spending Account
- Life Insurance
- Long-term Disability Leave
- Dependent Daycare Spending Account
- Tuition Assistance
- Incentive Plans
- 401(k) Matching
- Short-term Disability
- Paid Time Off
- Paid Holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement
- Capital Accumulation Plan
Company overview
Medtronic is a global healthcare technology leader and one of the world's largest medical device companies, founded in 1949 in Minneapolis, Minnesota. The company operates in over 150 countries and employs more than 90,000 people worldwide. Medtronic's mission is to alleviate pain, restore health, and extend life through innovative medical technologies. The company develops and manufactures devices and therapies to treat more than 70 health conditions, including cardiac devices, cranial and spine robotics, insulin pumps, surgical tools, patient monitoring systems, and more. With a rich history that began with the invention of the battery-powered pacemaker, Medtronic has grown into a diversified healthcare technology company with four main business units: Minimally Invasive Therapies Group, Diabetes Group, Restorative Therapies Group, and Cardiac and Vascular Group. The company's therapies help approximately 72 million people annually and represent a significant force in advancing medical technology to address some of humanity's most challenging health problems.