Senior SEM/FIB/Analytics Product Specialist
Thermo Fisher
Summary
As a Sr Product Support Specialist at Thermo Fisher Scientific, you will contribute to ensuring product quality and customer satisfaction across our analytical instruments and software solutions. You'll provide technical support, resolve complex issues, and work with cross-functional teams to drive continuous improvement.
Job description
Working with mass spectrometry systems and laboratory informatics platforms, you'll develop and deliver training programs, create technical documentation, and contribute to product development initiatives. This position offers the opportunity to make an impact by helping customers advance scientific research, improve patient diagnostics, and ensure product safety across multiple industries.
Requirements
- Advanced degree plus 6 years of experience, or Bachelor's degree plus 8 years of experience in operating and maintaining analytical instruments, preferably LCMS systems
- Preferred Fields of Study: Chemistry, Life Sciences, Biotechnology, or related field
- Technical expertise in system-level troubleshooting and applications support
- Experience with Good Documentation Practice (GDP) and quality management systems
- Demonstrated ability to develop and deliver technical training programs
- Strong problem-solving and analytical thinking abilities
- Project management and organizational skills
- Effective written and verbal communication abilities
- Customer service orientation with strong interpersonal skills
- Ability to work both independently and collaboratively in a team environment
- Proficiency in Linux systems and network administration (for software-focused roles)
- Experience with cloud infrastructure and virtualization technologies (AWS, Azure)
- Knowledge of enterprise software deployment and implementation
- Ability to adapt to changing priorities and new situations
- Ability to travel up to 25% of the time
- Six Sigma certification, Lean Manufacturing, or Quality Auditor (CQA) certification advantageous
Company overview
Thermo Fisher Scientific is a global leader in serving science, with annual revenue of approximately $40 billion. The company provides a comprehensive portfolio of analytical instruments, equipment, reagents and consumables, software, and services for research, analysis, discovery, and diagnostics. Their mission is to enable customers to make the world healthier, cleaner, and safer by accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies, and increasing laboratory productivity. Thermo Fisher serves pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions, and government agencies worldwide. The company operates through four business segments: Life Sciences Solutions, Analytical Instruments, Specialty Diagnostics, and Laboratory Products and Services.