Senior Service Business Intelligence Analyst

Summary

Provides analytics and business intelligence insights to enable the North America Service & Support leadership team to make informed strategic decisions that drive revenue. The role will act as a consultant to Senior Leadership of Service & Support with a focus on reporting, analytics and fostering strong relationships with business partners (eg. Service, Sales, Finance, IT). They will be looked upon to perform ad-hoc analyses for the business, develop insights that drive actions, and to identify new areas for growth or improvement. This person will be a subject matter expert in this field and will help to lead this function.

Job description

Requirements

• Bachelor's degree in Business Administration, Finance, Business Analytics or related field required
• Master's degree preferred
• Minimum of 5-7 years of work experience in Sales Operations, Service Operations, Finance or Business Analysis function required
• Experience in Medical Device/IVD industry preferred
• Expert skills with MS Excel required
• Experience with data visualization tools such as MS Power BI or Tableau required
• Strong computer skills, including Microsoft Office, databases, web-based applications, etc.
• Experience with CRM and ERP systems required
• SAP experience preferred
• Knowledge of service logistics, field service operations, and customer support systems preferred
• Experience leveraging statistical analysis, business intelligence tools, and operational data to identify meaningful trends, uncover root causes, forecast future performance, and deliver actionable insights that drive strategic and operational decision-making
• Customer-first mindset
• Excellent aptitude for working with large amounts of data and an eye for details
• Highly focused, accurate and thorough in work
• Ability to present data to end users in a digestible manner
• Proven experience as a collaborative team player
• Critical-thinking and problem-solving skills; ability to deal with ambiguity
• Excellent verbal and written communications skills
• Ability to work independently to organize and prioritize tasks
• Able to thrive in a fast-paced, deadline-driven environment
• Travel up to 25% of the time

Benefits

• Medical, Dental & Vision
• 401(k) Matching
• Paid Vacation
• Sick Leave
• Performance-Based Bonus
• Commission Plan

Company overview

Werfen is a global leader in specialized diagnostics, founded in 1966 in Barcelona, Spain as a family-owned innovative company. The organization has established itself as a worldwide authority in five key clinical areas: Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant diagnostics. With headquarters in Barcelona and technology centers strategically located in the United States and Europe, Werfen operates directly in 30 countries and serves more than 100 territories through distributors. The company achieved remarkable financial performance with worldwide sales exceeding €2.2 billion in 2024, supported by a workforce of over 7,000 employees globally. Werfen's comprehensive portfolio includes advanced diagnostic systems, reagents, laboratory automation solutions, and point-of-care testing platforms that enable healthcare providers to deliver precise and timely patient care. Their innovative technologies span from blood gas analyzers with hemolysis detection capabilities to automated immunoassay systems and specialized diagnostic assays. As a vertically integrated diagnostics company, Werfen maintains complete control over research, development, manufacturing, and distribution, ensuring quality and reliability across their product lines while continuously advancing diagnostic science to address critical healthcare challenges worldwide.