Senior Service Engineering Manager
Medtronic
Summary
Medtronic is seeking a Senior Service Engineering Manager to support the EP Therapies - CAS operating unit. This role will lead a team responsible for advancing serviceability across the product lifecycle, providing technical and organizational leadership to influence product design for service and establish service engineering processes and tools.
Job description
Responsibilities
- Lead team responsible for service engineering design, development, and lifecycle support for complex medical device hardware and software
- Provide input into service strategy, training, and field service documentation
- Provide engineering leadership for escalated technical issues, risk management, and product improvements
- Partner across Engineering, Quality, Regulatory, Operations, and Service & Repair organizations to deliver compliant solutions
- Manage performance, develop talent, ensure engagement and inclusion, and communicate business developments
- Develop talent through coaching, mentoring, and training to build high-performing engineering talent
- Provide leadership to staff ensuring prioritization of strategic and department level initiatives
- Lead forecasting, effort estimation, resource planning, technical planning and execution
- Champion best practices in service engineering in partnership with service and repair COE
- Oversee definition and implementation of engineering practices that improve quality, maintainability, scalability, and product performance
Required Qualifications
- Bachelor’s Degree in Engineering, Science or technical field with 7+ years of work experience in Engineering, Quality, and/or a regulated industry with 5+ years of leadership experience
- OR Advanced Degree in Engineering, Science or technical field with 5+ years of work experience in Engineering, Quality, and/or a regulated industry with 5+ years of leadership experience
Preferred Qualifications
- Experience in medical device capital equipment development, Design for Service, IEC 62353 compliance, service engineering processes and tool development
- Experience with electrophysiology procedural environments, including ablation, imaging, and/or mapping
- Knowledge of product development, configuration management, and service FDA regulations and guidance
- Experience influencing and collaborating with cross-functional partners in matrix environment
- Ability to lead complex technical investigations to issue resolution
- Planning, organizational, and execution skills with ability to manage multiple priorities
- Ability to communicate complex issues clearly to leadership and key stakeholders
- Leadership, coaching, mentoring, and talent development skills
Requirements
- Bachelor’s Degree in Engineering, Science or technical field with 7+ years of work experience in Engineering, Quality, and/or a regulated industry with 5+ years of leadership experience
- OR Advanced Degree in Engineering, Science or technical field with 5+ years of work experience in Engineering, Quality, and/or a regulated industry with 5+ years of leadership experience
- For Baccalaureate degrees earned outside of the United States, a degree satisfying 8 C.F.R. § 214.2(h)(4)(iii)(A) is required
Benefits
- Health, Dental & Vision Insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life Insurance
- Long-term Disability Leave
- Dependent Daycare Spending Account
- Tuition Assistance
- 401(k) Matching
- Short-term Disability
- Paid Time Off
- Paid Holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Incentive Plans
Company overview
Medtronic is a global healthcare technology leader and one of the world's largest medical device companies, founded in 1949 in Minneapolis, Minnesota. The company operates in over 150 countries and employs more than 90,000 people worldwide. Medtronic's mission is to alleviate pain, restore health, and extend life through innovative medical technologies. The company develops and manufactures devices and therapies to treat more than 70 health conditions, including cardiac devices, cranial and spine robotics, insulin pumps, surgical tools, patient monitoring systems, and more. With a rich history that began with the invention of the battery-powered pacemaker, Medtronic has grown into a diversified healthcare technology company with four main business units: Minimally Invasive Therapies Group, Diabetes Group, Restorative Therapies Group, and Cardiac and Vascular Group. The company's therapies help approximately 72 million people annually and represent a significant force in advancing medical technology to address some of humanity's most challenging health problems.