Senior/Staff Product Designer

About the Role

At Charlie Health, the Client Experience team is responsible for delivering a connected system of tools for our therapists, group facilitators, and operational teams to deliver life-saving care, everyday. We are looking for a Staff Product Designer to own not just this system, but the seams between personas, products, and operations, to deliver a cohesive and coherent experience. You will operate as a strategist, leading with vision, co-creating with partners across EPD and Clinical. As an experience architect, you will work to translate vision into a cohesive and scalable experience. As a discovery expert, you will develop a deep, sophisticated understanding of our users to deliver high-confidence, insight driven solutions. And you know what good looks like, from a craft, judgement, and operational perspective, and work to encode this into our systems.

Responsibilities

• Own the seams of experience across the full Provider domain, spanning therapists, group facilitators, and clinical operations, and connect them into one coherent experience
• Advocate for and evolve a Client Experience vision; drive alignment across engineering, product, clinical, and operations leadership, often without formal authority
• Lead the process end to end: agentic and hands-on discovery, problem definition, experience architecture, spec authorship, and building through to launch
• Build what you design. Carry work through our AI-native pipeline (prototyping, hardening, and component management) into working, production-quality experiences
• Exercise the judgment the pipeline can't: define the problems worth solving, set the bar for quality, and know when to build with AI and when to step off it
• Lead research to uncover needs, workflow realities, and product opportunities in a clinically regulated, operations-heavy environment
• Create leverage for the team via reusable patterns, skills, tools, and standards that other designers build on and that measurably raise team velocity and quality
• Refine problem statements for others; mentor designers and raise the craft and judgment bar across the team through radically candid feedback
• Navigate extreme constraints gracefully (ambitious timelines, operational stakeholders, incomplete information) and still produce vision-level work
• Contribute to our internal design practices, ways of working, and team culture as we continue to evolve what an AI-native design org looks like

Requirements

• 7+ years of Product Design experience for tech/software products, preferably in Health Tech, Telehealth, or complex operational/workflow domains
• A track record of owning large, ambiguous, multi-persona problem spaces, and connecting experiences across products and surfaces rather than within a single one
• You've envisioned and delivered 0→1 experiences, and you can show how your vision work shaped organizational decisions, not just screens
• You're a systems thinker with demonstrated experience architecture skills, designing the structure of an experience, not just its surfaces
• You're an AI-native builder, fluent working with AI tools across research, prototyping, and production
• You ship working prototypes or code as a primary design output
• Deep research fluency, qualitative and quantitative, with a clear point of view on how insight earns vision the right to lead
• A strong communicator and storyteller who drives decisions with evidence and creates alignment among skeptical or constrained stakeholders
• A bias for initiative and ownership; you fill in the blanks in ambiguity and are comfortable making calls with incomplete information
• Experience contributing to token-based design systems and mentoring designers; you raise the bar for others, not just yourself
• Curiosity, adaptability, drive, and a growth mindset
• This role requires 4 days per week in our NYC office (Flatiron District)

Preferred Skills

• Experience designing for healthcare products, EHRs, or multi-sided platforms
• Front-end development skills (React, TypeScript) or meaningful experience collaborating closely with design technologists