Senior Strategy Manager, Customer Segment Strategy (Health Systems)
Roche
Summary
This role is a valuable part of our Customer Segment Strategy team, which is committed to maximizing patient access and delivering transformative therapies to those who need them most. As a member of this team, you will have the opportunity to collaborate closely with key cross-functional stakeholders across Customer Engagement, Pricing, Access & Evidence Strategy, External Affairs, and Commercial Squads. Together, you will shape high-impact contracting and access solutions in a dynamic healthcare landscape.
Job description
As a Senior Manager, Customer Segment Strategy - Health Systems, you will lead the development of access and contracting strategy recommendations across Genentech's portfolio of products for key customers within the Health Systems segment. Acting as a critical subject matter expert, you will provide analytical rigor, strategic recommendations, and negotiation strategies to Customer Engagement (CE) Account Teams and Market Access leaders. This role bridges the gap between CE Account Teams, Squads, and Pricing, Contracting, and Distribution (PCD) leads, ensuring a customer-centric approach that directly impacts Genentech's P&L and patient access.
- Lead the development of access and contracting strategies from concept through execution to maximize patient access and protect Genentech's profitability across the Health Systems segment.
- Act as the strategic liaison between CE Account Teams, PCD, External Affairs, Legal, and Squad/Access Business Partners to align customer strategies with Brand and Therapeutic Area priorities.
- Navigate ambiguity to lead high-impact, cross-portfolio initiatives for new customer types or segments requiring innovative access approaches.
- Provide robust negotiation support and relevant talking points to account teams, participating directly in customer-facing engagements as appropriate.
- Synthesize contract performance insights across key customers to share scalable learnings with senior leaders, influencing product-level contracting strategies.
- Partner with Segment and Regional account leadership to build strategic alliances, support account planning, and resolve complex reimbursement challenges.
- Monitor and analyze industry trends, policy reforms, and customer evolution to proactively mitigate risks and leverage emerging commercial opportunities.
Who You Are
- Bachelor's Degree in relevant discipline
- 5+ years of relevant work experience in the pharmaceutical industry, such as: payer or contracting strategy, account management, consulting, market analysis, health economics, distribution strategy, and/or managed care finance
- 5+ years of work experience in a Market Access function
- Broad and diversified US Market Access experience to include multiple therapeutic areas
- Expert in pricing, contracting, distribution and/or policy strategies within US segment landscape
- Significant experience in developing and executing access strategies
- Deep understanding of reimbursement environment and strategy within a segment; Demonstrated success collaborating with and influencing amongst cross-functional teams.
- Strategic mindset for proactively identifying problems and generating solutions across a complex and changing environment
- Excellent verbal and written communication skills with an ability to effectively present to and engage with a wide range of audiences
- Ability to travel an estimated 25% for account planning, customer engagement, and other business requirements
Preferred Qualifications
- MBA or other advanced degree
- Direct customer experience in relevant segment
Location
- Primary preferred location is South San Francisco at our Genentech Campus but is open to remote candidates. Remote employees must also be available to travel on short notice for cross-functional support and team collaboration.
- Relocation benefits are not offered for this posting
Requirements
- Bachelor's Degree in relevant discipline
- 5+ years of relevant work experience in the pharmaceutical industry, such as: payer or contracting strategy, account management, consulting, market analysis, health economics, distribution strategy, and/or managed care finance
- 5+ years of work experience in a Market Access function
- Broad and diversified US Market Access experience to include multiple therapeutic areas
- Expert in pricing, contracting, distribution and/or policy strategies within US segment landscape
- Significant experience in developing and executing access strategies
- Deep understanding of reimbursement environment and strategy within a segment; Demonstrated success collaborating with and influencing amongst cross-functional teams.
- Strategic mindset for proactively identifying problems and generating solutions across a complex and changing environment
- Excellent verbal and written communication skills with an ability to effectively present to and engage with a wide range of audiences
- Ability to travel an estimated 25% for account planning, customer engagement, and other business requirements
- MBA or other advanced degree
- Direct customer experience in relevant segment
Benefits
- Annual bonus
- Health benefits
Company overview
Roche is a Swiss multinational healthcare company and a global pioneer in pharmaceuticals and diagnostics, founded in 1896 and headquartered in Basel, Switzerland. As the world's largest biotech company and the fifth-largest pharmaceutical company by revenue, Roche operates through two primary divisions: Pharmaceuticals and Diagnostics. The company is renowned for its leadership in personalized healthcare, combining strengths in both drug development and diagnostic testing to deliver tailored treatments for patients. Roche maintains a strong focus on oncology, immunology, infectious diseases, ophthalmology, and central nervous system disorders, with a portfolio that includes over 30 medicines on the World Health Organization's Model Lists of Essential Medicines. The company owns significant subsidiaries including Genentech, Chugai Pharmaceuticals, Ventana Medical Systems, and Foundation Medicine. With approximately 103,000 employees worldwide and operations in over 100 countries, Roche has established itself as a leader in cancer treatments globally while maintaining a robust pipeline of innovative therapies and diagnostic solutions. The company's commitment to sustainability has been recognized through ten consecutive years as Group Leader in the Dow Jones Sustainability Indices within the Pharmaceuticals, Biotechnology & Life Sciences Industry.