Senior Systems Analyst, Data Operations

Data Operations & Platform Support

• Monitor and support day-to-day operations of the enterprise data platform and analytics ecosystem.
• Ensure successful execution of data ingestion, transformation, integration, and reporting processes.
• Monitor scheduled jobs, data pipelines, interfaces, workflows, and report refreshes to ensure reliable performance.
• Identify, troubleshoot, and resolve production issues impacting data availability, quality, or performance.
• Perform root cause analysis and implement corrective and preventive actions.
• Coordinate and manage incident resolution activities across internal teams and external support providers.
• Establish and maintain operational dashboards, monitoring tools, alerting mechanisms, and service metrics.
• Ensure adherence to service-level agreements (SLAs) and operational support processes.

Data Engineering & Technical Support

• Perform hands-on development, maintenance, and support of data integration processes and workflows.
• Develop and support ELT/ETL processes using Snowflake, Talend/Qlik Data Integration, Python, SQL, and APIs.
• Support data ingestion from enterprise systems including Veeva, Salesforce, NetSuite, HR systems, data vendors, and third-party SaaS platforms.
• Execute code reviews and ensure adherence to development standards.
• Optimize database performance, data transformations, and reporting processes.
• Support environment migrations, deployments, testing, and release management activities.

Master Data Management (MDM)

• Support and maintain enterprise Master Data Management processes and solutions.
• Manage customer, product, organization, territory, and reference data maintenance activities.
• Monitor data quality metrics and proactively identify data issues.
• Investigate and resolve master data discrepancies and integration issues.
• Collaborate with business stakeholders to improve data governance and stewardship processes.
• Support implementation and maintenance of data quality controls and standards.

Business Analysis & Solution Delivery

• Partner with business stakeholders to gather, document, and prioritize business requirements.
• Facilitate workshops, requirements sessions, and process reviews.
• Translate business requirements into technical designs and implementation plans.
• Evaluate requests for enhancements, reports, dashboards, integrations, and automation opportunities.
• Coordinate development activities between internal teams and external implementation partners.
• Perform functional and technical testing to validate delivered solutions.
• Ensure solutions are delivered on time, within scope, and meet quality expectations.
• Support user acceptance testing (UAT), training, and adoption activities.

Reporting & Analytics Support

• Support and maintain Power BI reporting solutions and semantic models.
• Troubleshoot report refresh failures, data discrepancies, and performance issues.
• Partner with business users to improve reporting capabilities and KPI delivery.
• Develop or enhance dashboards and reports as needed.
• Ensure reporting solutions align with business requirements and data standards.

Vendor & MSP Management

• Serve as primary operational liaison for managed service providers and external partners.
• Manage day-to-day activities of outsourced support and development teams.
• Track service performance, issue resolution, backlog management, and deliverables.
• Review technical deliverables and ensure compliance with Amylyx standards.
• Escalate issues and risks as appropriate.
• Drive continuous improvement initiatives with vendors and support partners.