Senior Systems Analyst – Logistics Automation & Platform Services

Key Responsibilities

• Maintain the availability, performance, and lifecycle of the server, OS, database, and middleware layers supporting warehouse control and execution systems (WCS/WES), sortation, conveyance, print-and-apply, scanning, and related automation platforms.
• Monitor and troubleshoot integrations between WMS, WCS/WES, host applications, and ERP — message flow, order release, wave and cartonization handoffs, label data, and scan-to-sort logic.
• Partner with Operations Management to triage automation issues, isolate fault domains, and determine whether resolution sits with IT, Operations Management, or the vendor.
• Manage change for automation platforms under production constraints: patching and upgrade planning around shift schedules, peak freeze windows, and site downtime availability.
• Maintain and validate degraded-mode and fallback procedures so sites can continue operating when automation systems are unavailable.
• Serve as the primary technical escalation point to MHE and automation vendors.
• Manage day-to-day vendor support relationships: escalation paths, named contacts, response commitments, and after-hours coverage.
• Track vendor performance against contracted SLAs, document gaps, and escalate persistent shortfalls to leadership.
• Track and govern software version currency, support entitlement expiration, end-of-life and end-of-support timelines, and patch/upgrade roadmaps across the automation vendor portfolio.
• Coordinate vendor remote access in line with security policy — provisioning, session governance, and audit trail.
• Supply technical requirements and input to contract renewals, statements of work, and support-model decisions led by leadership and sourcing.
• Participate in vendor and site readiness activities for new automation deployments, expansions, and retrofits, including integration testing and cutover support.
• Implement and maintain monitoring standards for automation systems that go beyond server health: throughput against plan, device and subsystem availability, controller heartbeat, fault and jam rates by zone, scan read rates, and print-and-apply failures.
• Build and improve dashboards that answer specific operational questions for site leadership and support teams, using platforms such as LogicMonitor, Splunk, and AppDynamics.
• Ensure every alert has a defined owner, calibrated threshold, escalation path, and runbook, and routes to a documented incident record.
• Develop collectors, integrations, or custom instrumentation where automation telemetry is not natively available to enterprise monitoring tooling.
• Configure and manage the Windows, Linux, virtualization, and core infrastructure services underpinning WCS/WES and logistics applications.
• Prepare and validate environments for logistics application deployments and infrastructure changes across dev, test, and production.
• Maintain secure, consistent server environments aligned to IT security policy — certificate lifecycle, access control, and endpoint standards.
• Respond to system anomalies, performance degradation, and vulnerability alerts; coordinate remediation across IT, site, and vendor teams.
• Conduct root-cause analysis on automation and platform incidents and drive corrective actions that reduce repeat occurrences.
• Analyze incident and alert trends across sites to identify systemic issues, chronic bad actors, and improvement opportunities.
• Develop and maintain scripts (PowerShell, Python, or Bash) that reduce manual operational work.
• Apply infrastructure-as-code and CI/CD practices using tools such as Ansible or Terraform to build repeatable configuration patterns.
• Apply AI-driven capabilities within observability and monitoring tooling to reduce alert noise, improve anomaly detection, and speed triage.
• Author and maintain system documentation, integration diagrams, support models, and vendor escalation matrices.
• Build and maintain runbooks that allow site support and on-call staff to resolve common automation issues without escalation.

Working Conditions

Participation in an on-call rotation supporting 24/7 distribution operations. No travel required; this role supports distribution sites remotely. Availability during peak season and change freeze periods, including occasional off-shift work aligned to site downtime windows.

Required Qualifications

• Demonstrated experience supporting enterprise Windows and/or Linux systems and application platforms in a production environment with meaningful uptime expectations.
• Strong troubleshooting and root-cause analysis skills, including the ability to isolate faults across integrated systems and multiple support teams.
• Experience managing external technology vendors — escalation, support contracts, SLA accountability, and driving resolution of issues outside your direct control.
• Hands-on scripting experience with PowerShell, Python, or Bash.
• Experience implementing or operating monitoring and alerting solutions, including dashboards and log analysis.
• Experience supporting logistics, distribution, manufacturing, or another operations-driven environment where system downtime has immediate physical business impact.

Preferred Qualifications

• Direct experience supporting warehouse automation or MHE systems — WCS/WES, sortation, conveyance, print-and-apply, AS/RS, robotics, or similar.
• Working knowledge of the OT side of automation: PLC concepts, industrial networking, device-level protocols, and how controls teams operate.
• Experience with WMS platforms and host-to-automation integration patterns.
• Familiarity with enterprise monitoring platforms such as LogicMonitor, Splunk, AppDynamics, or SolarWinds.
• Infrastructure-as-code experience with Ansible and/or Terraform.
• Experience supporting hybrid infrastructure or cloud transitions (Azure or similar).
• Security-minded administration experience, particularly third-party remote access governance.

Core Competencies

• Ownership across boundaries: drives issues to resolution even when the fix sits with another team or an outside vendor.
• Vendor accountability: holds partners to their commitments without damaging the working relationship.
• Operational judgment under pressure: makes sound, fast decisions when production is stopped and stakeholders are waiting.
• Reliability mindset: identifies risk proactively and invests in prevention over repeat firefighting.
• Automation-first approach: reduces manual effort through scripting, tooling, and repeatable patterns.
• Documentation discipline: produces material others can actually use during an incident at 3am.