Service Account Specialist - Billing
Quest Diagnostics
Summary
As a Billing Service Specialist, this position will be based in the Georgia area and be responsible for representing Quest Diagnostics to our clients in a professional manner. This role will streamline, improve, and enhance the billing experience for physicians, office staff and patients through education while reducing missing information inflows, revenue loss, denial inflow, and bad debt for Quest Diagnostics. The role requires 40–50% travel, with the remaining work time to be completed as a remote telecommuter. The candidate will manage the North Atlanta Metro area, with the primary client base concentrated in cities like Marietta, Lawrenceville, Cumming, Suwanee, and Stockbridge. However, role will also support clients outside of these listed cities within Georgia. Some overnight travel may be required.
Job description
Responsibilities
- Improve billing data quality through the education and account management of customers, with efforts and emphasis to reduce missing information, bad debt, non-supported diagnosis/non-covered test write-offs, self-pay write-offs, and third-party denials.
- Conduct Client visits (Virtual/InPerson). Account visits will be prioritized based on evaluation of trends that show education needs in: Medicare Limited Coverage Policy/ABN, Medicaid requirements/policies, Regional specific third-party requirements/policies, Ordering provider registration (PECOS), Missing demographic/insurance information for ordering physician and patient.
- Support Commercial Sales team with client training and education as required for large new customers and/or new billing initiatives.
- Act as liaison for customer billing problems as necessary and communicate those to the appropriate person or department for resolution.
- Drive improvement to defined goals.
- Document all significant client interaction in CRM application (Salesforce.com).
- Other duties as assigned include special projects, etc.
Qualifications
Required Qualifications:
- High School Diploma/GED
- 3+ years of experience with healthcare medical billing/claims experience
- Experience working with Microsoft Office Suite
- Ability to travel up to 25-50% of the time to client sites.
- Reliable personal transportation (automobile)
- Strong Written/Verbal Communication skills
- Strong organization/time management skills
- Strong problem-solving skills.
- Ability to develop and sustain good customer relationships.
- Cell phone and home internet connectivity for work use.
- Ability to use Microsoft Office productions including Outlook, Word, and Excel.
- Ability to use instant messaging, video conferencing, and virtual meeting tools.
Preferred Qualifications:
- College degree or equivalent experience
- Experience working with data – pulling and analyzing information to understand root cause/trends/opportunities.
- 3+ years of experience with face to face/virtual customer relationship management
- Experience working independently and as part of a team.
- Knowledge of Medicare/Medicaid coverage policies.
- Knowledge of ICD-10 coding and rules.
- Some Microsoft Access experience
Requirements
- High School Diploma/GED
- 3+ years of experience with healthcare medical billing/claims experience
- Experience working with Microsoft Office Suite
- Ability to travel up to 25-50% of the time to client sites
- Reliable personal transportation (automobile)
- Strong Written/Verbal Communication skills
- Strong organization/time management skills
- Strong problem-solving skills
- Ability to develop and sustain good customer relationships
- Cell phone and home internet connectivity for work use
- Ability to use Microsoft Office productions including Outlook, Word, and Excel
- Ability to use instant messaging, video conferencing, and virtual meeting tools
Benefits
- Medical, Dental & Vision
- Well-being programs
- Health assessment program
- Mental health program
- Vacation & Flex Time
- Paid holidays
- Financial coaching
- 401(k) Matching
- Roth IRA
- Employee stock purchase plan
- Life insurance
- Disability insurance
- Flexible spending accounts
- Annual incentive plans
- Matching gifts program
- Education assistance
- Career advancement opportunities
Company overview
Quest Diagnostics is a leading provider of diagnostic information services, operating one of the largest clinical laboratory networks in the United States. Founded in 1967 and headquartered in Secaucus, New Jersey, the company offers a comprehensive range of diagnostic testing services including routine blood tests, genetic testing, molecular diagnostics, and anatomic pathology. Quest serves approximately one-third of American adults and physicians annually through its network of approximately 2,250 patient service centers and extensive outreach operations. The company processes over 500,000 test requests daily, providing critical data that helps healthcare providers make informed decisions about patient care. Quest Diagnostics has been at the forefront of diagnostic innovation, developing advanced testing capabilities for cancer, cardiovascular disease, infectious diseases, and neurological disorders. The company plays a vital role in public health through its participation in disease surveillance and population health management initiatives.