Service Center Manager

About Us

Peli BioThermal designs, manufactures and services the packaging solutions that protect the medicines that save lives. We're a global market leader in our space, we're growing and we're looking for great new talent to join our team.

What You'll Do

As a Service Center Manager, you'll lead the daily operations, people, and performance of our Louisville Service Center. You'll oversee product refurbishment, repair, kitting, preconditioning, assembly, and delivery while ensuring we meet customer expectations for safety, quality, service, and cost.

• Lead daily Service Center operations, ensuring staffing, equipment, materials, and schedules align with customer commitments and business priorities.
• Coach, train, and develop employees while building a culture of accountability, teamwork, safety, and continuous improvement.
• Maintain a visible presence on the operations floor to support employees, address challenges, and improve daily performance.
• Ensure employees are properly trained and qualified and follow established standard operating procedures (SOPs).
• Oversee refurbishment, repair, kitting, preconditioning, assembly, and delivery activities to maintain quality and service standards.
• Monitor key performance indicators (KPIs) related to Safety, Quality, Service, and Cost, identifying performance gaps and implementing corrective actions.
• Develop and manage site budgets, control operating expenses, and identify opportunities to improve productivity and resource utilization.
• Lead process improvement initiatives focused on workflow, capacity, facility layout, and operational performance.
• Oversee materials purchasing, inventory management, and inventory accuracy to ensure operational readiness.
• Coordinate domestic and international freight and transportation activities with carriers, customers, and business partners.
• Serve as a primary point of contact for customers and internal stakeholders, resolving service issues and maintaining strong relationships.
• Partner with cross-functional teams to support new customer onboarding, product launches, and service initiatives.
• Collaborate with teams across the Global Services Network to implement operational improvements and business initiatives.
• Ensure compliance with company policies, safety procedures, quality standards, and applicable requirements.

What We're Looking For

• Bachelor's degree or an equivalent combination of relevant education and experience.
• Minimum of 5 years of site management or comparable operations leadership experience.
• Proven ability to lead, coach, and develop teams while building a positive and accountable workplace culture.
• Experience managing daily operations, staffing, budgets, and operational performance.
• Strong understanding of operational KPIs, performance management, and continuous improvement.
• Ability to identify operational challenges, conduct root cause analysis, and implement practical solutions.
• Experience managing competing priorities and making decisions in a fast-paced operational environment.
• Strong organizational and planning skills with the ability to translate business objectives into actionable plans.
• Excellent communication and relationship-building skills when working with employees, customers, and cross-functional teams.
• Proficiency in Microsoft Office, particularly Excel, and experience using business systems to track and report operational performance.

Preferred Qualifications

• Experience with ERP systems and inventory management.
• Experience working in regulated or quality-driven manufacturing, distribution, or service environments.
• Experience leading continuous improvement projects, process improvements, or organizational change initiatives.