Service Center Technician
Agilent Technologies
Summary
Provide technical support for repairs, maintenance and overall system solutions for Agilent's broad instrumentation portfolio, while working with cross-functional teams to develop process improvements to increase operational excellence.
Job description
Responsibilities
- Troubleshoot & repair analytical instrumentation
- Effectively communicate with customers during repairs
- Work closely with team members to ensure timely repairs
- Be proactive in your daily tasks
- Be able to operate with limited supervision
- Use time-management skills to successfully balance customer repairs and projects
Qualifications
Required:
- Degree in science or engineering discipline, or combination of education and relevant experience
- 2+ years of relevant experience
- Logical troubleshooting and problem-solving skills
- Excellent verbal and written communication skills
- Knowledgeable regarding Windows based products with ability to learn new systems
- Ability to independently prioritize daily tasks and repairs across multiple product lines
Desired:
- Previous technical support experience with analytical equipment. Experience with GC ALS, Dissolution Calibration, HPLC, Molecular Spectroscopy is preferred
- SAP CRM/ECC knowledge
- History of working with cross-functional groups to develop written processes/SOPs
- Self-motivated
- Experience with Genomics
Requirements
- Degree in science or engineering discipline, or combination of education and relevant experience
- 2+ years of relevant experience
- Logical troubleshooting and problem-solving skills
- Excellent verbal and written communication skills
- Knowledgeable regarding Windows based products with ability to learn new systems
- Ability to independently prioritize daily tasks and repairs across multiple product lines
- Previous technical support experience with analytical equipment (preferred)
- Experience with GC ALS, Dissolution Calibration, HPLC, Molecular Spectroscopy (preferred)
- SAP CRM/ECC knowledge (preferred)
- History of working with cross-functional groups to develop written processes/SOPs (preferred)
- Self-motivated (preferred)
- Experience with Genomics (preferred)
Benefits
- Bonus
- Stock
- Health Insurance
Company overview
Agilent Technologies is a global leader in life sciences, diagnostics, and applied markets, delivering innovative solutions that advance scientific discovery and improve quality of life. Founded in 1999 as a spin-off from Hewlett-Packard, the company has grown into a major player in analytical instrumentation and laboratory services. With approximately 18,000 employees worldwide and annual revenues exceeding $6.5 billion, Agilent provides a comprehensive portfolio of instruments, software, services, and consumables that serve laboratories across pharmaceutical, biotechnology, clinical diagnostics, environmental, food safety, and academic research sectors. The company's product offerings span chromatography systems, mass spectrometry, spectroscopy, cell analysis platforms, molecular diagnostics, and laboratory informatics solutions. Agilent's expertise extends beyond hardware to include comprehensive laboratory management services through its CrossLab division, which helps customers optimize laboratory operations, ensure regulatory compliance, and maximize research productivity. The company's commitment to innovation and customer support has made it a trusted partner for scientists and researchers worldwide who rely on Agilent's technologies to address complex analytical challenges and drive scientific breakthroughs.